Business-To-Business (B2B) Field E-Business Training Specialist

A leader in the heating, ventilation, air conditioning and refrigeration industry, and celebrating its 70th anniversary in March 2022, The Master Group has been named one of Canada's Best Managed Companies since 2010 and is the largest privately held HVAC-R distributor in Canada. Today, the company employs 1,300 dynamic and dedicated people who serve the industry in more than 55 branches and 4 distribution centers from British Columbia to the Atlantic Provinces and in 19 branches in the United States.

The Master Group seeks a highly motivated and experienced Business-to-Business (B2B) Field E-commerce Training and Onboarding Specialist to join our dynamic team. The ideal candidate will play a crucial role in enhancing the capabilities of our Sales Representatives, Branch Teams, and customers in navigating and effectively utilizing our B2B e-commerce platform. This role involves developing and delivering comprehensive training programs, both onsite and remotely, that empower our teams and clients to maximize the potential of our e-commerce solutions. This position will also support online training.

Principal tasks:

• Documentation: Develop and maintain training materials, user guides, FAQs, and knowledge base articles to facilitate self-learning among Sales Representatives, Branch Teams, and customers.
• Training Development: Collaborate with cross-functional teams to design, develop, and maintain comprehensive training programs tailored to the needs of Sales Representatives, Branch Teams, and customers. Ensure training content aligns with the latest e-commerce tools, technologies, and best practices.
• Collaboration: Work closely with Sales, Marketing, Customer Support, and IT teams to ensure seamless integration of e-commerce training initiatives with overall business objectives.
• Onboarding: Guide new customers through onboarding, ensuring a smooth transition onto the e-commerce platform. Provide expert guidance on platform navigation, product searches, order placement, and other relevant features.
• Training Delivery: Conduct engaging and practical training sessions for Sales Representatives, Branch Teams, and customers through various channels, including in-person sessions, virtual webinars, and video tutorials. Adapt training methods to accommodate different learning styles and levels of technical expertise.
• Continuous Education: Stay updated with industry trends and e-commerce advancements to enhance training content continually. Regularly assess the effectiveness of training programs and gather feedback to identify areas for improvement.
• Metrics and Reporting: Track and analyze the effectiveness of training programs through key performance indicators (KPIs) and feedback mechanisms. Provide regular reports on training progress and areas for improvement.
• Support and Troubleshooting: Offer post-training support to Sales Representatives, Branch Teams, and customers by addressing inquiries, troubleshooting issues, and providing solutions related to the e-commerce platform. Continue to gather feedback regarding the e-commerce platform and relay it back to the e-Business teams.

Requirements:

Qualifications:

• Proven experience (2+ years) in designing and delivering B2B training programs, preferably within the e-commerce or technology industry.
• Knowledge of the HVAC or Construction industries is an asset
• Strong understanding of B2B e-commerce platforms, online transaction processes, and customer engagement strategies.
• Detail-oriented with exceptional organizational and multitasking abilities.
• Excellent presentation, communication, and interpersonal skills.
• Willingness to travel regionally and or nationally to different branches and customer sites as required.
• Bilingual an asset
• Proficiency in using e-learning tools, virtual training platforms, and multimedia software.
• If you are a passionate training professional with a knack for e-commerce technologies and a desire to empower teams and customers, we invite you to join us in revolutionizing how B2B e-commerce is understood and utilized. Apply now to be part of Master’s innovative journey!
• Bachelor's degree in Business, Marketing, Education, or a related field. Relevant certifications in training and e-commerce platforms are a plus.
• Ability to adapt training methodologies to suit diverse learning styles and audience backgrounds.
• Analytical mindset to evaluate training program effectiveness and make data-driven improvements.

Work conditions:

• Early vacation program
• Employee assistance program (psychological, financial, legal and parental support services)
• Contribution to a group RRSP upon hiring
• Reimbursement of membership or renewal of a professional order
• Group insurance from day 1 (medical, dental, short and long term disability insurance)
• Access to telemedicine with health professionals by chat or secure video session from day 1
• Wellness spending account of $300 per year