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Company

TekWissen ®
Address Montreal, Quebec, Canada
Employment type CONTRACTOR
Salary
Expires 2023-07-07
Posted at 11 months ago
Job Description

Position: Support Analyst – Local Accounting Platform (LAP) Support

Location: Montréal QC H3A 2A6

Duration: 12Months

Job Type: Contract

Work Type: Hybrid schedule

:

MISSION AND OBJECTIVES

  • Follow Change Management procedures
  • Managing issues and requests logged through Service Now and JIRA
  • On quarter ends, provide extended hours coverage, including weekend support
  • Automating processes for common tasks and reporting
  • Providing round the clock support for the LAP application (Canada and US working days, with on-call coverage outside of business hours)
  • Working with developers – managing application/server access
  • Direct problem resolution or bug logging
  • Providing input to technical designs
  • Main local contact point and expert for LAP system (including LAP NAR Business Objects reports), working with end users, business analysts and developers.
  • Communicating with other members of the Support LAP teams in the same and other locations
  • Consolidating existing knowledge database (Wiki)

MAIN RESPONSIBILITIES

  • Prioritization, resolution, and escalation ofuser and application queries and issues
  • Involvement with technical and functional quality processes and reviews
  • Proactive application and system monitoring
  • Work as part of the Global LAP Support team providing round-the-clock coverage
  • High degree of communication with users, management, developers and peers

REQUIREMENTS

TRAINING AND OCCUPATIONAL EXPERIENCE

  • Experience in a banking environment is preferable
  • 5 – 7 years of IT experience, preferably in a support role
  • Minimum Bachelor’s level of education or equivalent
  • Excellent communication skills in English are mandatory (both written and verbal)

TECHNICAL COMPETENCIES

  • Shell Scripting
  • C++ (or Java)
  • SQL (Sybase or Oracle)
  • UNIX/ Linux

OPTIONAL COMPETENCIES

  • Accounting systems
  • ITIL fundation
  • Business Objects
  • C#/.NET
  • Autosys
  • Python
  • Microsoft Office

SKILLS AND BEHAVIOURS

  • Effective Communication, Rigour, Method, Autonomy, Patience
  • Incident, problem and change management skills
  • Reactivity & ability to understand problems and situations and to draw out logical conclusions
  • Adaptability and desire to learn new products and technologies
  • Flexibility