Technical Support Professional Intern (September - 4 Months)

644386BR

Introduction

At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

Your Role and Responsibilities

This position resides in Montreal, Quebec and is a 4-month work term commencing September 2023. It is mandatory that all applicants are enrolled in full-time studies at a post-secondary institution and returning to full-time studies upon completion of the work term.

• Work in conjunction with the system and solution integration specialists on operations tools and processes.
• Undertake projects independently to assist the operations team.
• Assist with technical support for IBM Payment Center applications by providing support to customers via JIRA ticketing, phone and email.
• Document bugs and issues encountered clearly and concisely in the JIRA ticketing system.
• Help the team document the various technical procedures for the sound management of Expertus environments.
• Diagnose customer incident tickets through a process of incident and problem diagnosis and resolution.
• Prioritize requests and ensure that requests are followed up.
• Collaborate with systems and database administrators to maintain technology and application environments.
• Assist with transferring service calls (dispatch).

Required Technical and Professional Expertise

• Linux (functional level)
• Cloud-based computing (basic knowledge)
• Credit Check Required
• Microsoft Windows Server (functional level)
• Must be eligible to work 4 months starting in September

Preferred Technical And Professional Expertise

• ITSM such as a Wiki or the Atlassian suite (Jira, Confluence)
• Scripting knowledge (Ansible, Bash, Perl, Powershell)
• Knowledge in AWS cloud-based computing environments
• Java and Python knowledge
• Monitoring solution knowledge (Nagios Core, Nagios Xi , Nagios Log Sever, Pagerduty, logstash, elasticsearch)
• Knowledge in Windows servers and Linux environments (AIX , CentOs, RedHat)
• Networking knowledge (VPN, DNS)
• Registered in a Coop/internship program
• Slack
• SQL knowledge (formulating requests)

About Business Unit

IBM Consulting is IBM’s consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients’ businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.

Your Life @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

About IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

Location Statement

Must have the ability to work in Canada without sponsorship.

This role will involve working with technology that is covered by Export Regulations sanctions. If you are a Foreign National from any of the following US sanctioned countries (Cuba, Iran, North Korea, Syria, and the Crimea, Luhansk, Donetsk, Kherson, and Zaporizhia regions of Ukraine) on a work permit, you are not eligible for employment in this position.

Being You @ IBM

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.