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Technical Support Engineer Jobs

Company

Subscribe
Address Canada
Employment type FULL_TIME
Salary
Category Staffing and Recruiting
Expires 2023-07-11
Posted at 10 months ago
Job Description

The ideal candidate will be responsible for configuring and troubleshooting our product to resolve our customers' technical issues. You will support the customer by acting as the liaison between the customer and other internal teams. Your ability to work in complex networking environment will also make you an ideal candidate. 

 

Responsibilities
  • Reproduce customer environment and run tests
  • Manage and address electronic tickets efficiently
  • Troubleshoot and configure software and hardware
  • Liaise between sales team, customer success team, and customers to properly address customer problems


Qualifications

  • Strong written and verbal and troubleshooting skills
  • 2+ years' of technical support experience
  • Customer service oriented