System Support Professional Jobs

Minimum 1-2 years of experience in the freight forwarding industry

Experience in CargoWise One system is considered an asset

Exceptional communication skills, verbal and written

Comprehensive Benefits package, including fitness reimbursement program(s)

College Diploma in the Logistics field is considered an asset

CIFFA designation is considered an asset

Ongoing monitoring of clients' logs to ensure any issues are communicated in a proactive manner.

Collaborate with the Abiliti Assistance team on any new org structure changes for existing clients

Prepare the quarterly Audits for Abiliti users for all SaaS and external Clients.

Track and ensure timely submission of clients' monthly billing and billing change requests.

Completion of Help Desk tickets in Abiliti System.

You understand very technical subjects, but can easily explain them in non-technical language.

A minimum of 5 years experience in a system support analyst role managing large, complex, multi system solutions end to end

Applications will not be acknowledged in writing.

Preferred University degree (Bachelors) in Computer Science or a similar nature

• Set goals and objectives with appropriate KPI’s with your team

• Support and mentor team members

Hybrid opportunity (3 days from the office)

Provides advice and guidance by applying in-depth knowledge and understanding of the integrated private banking services and offerings.

Identifies and escalates all irregularities and discrepancies to management.

Must meet the licensing and certification requirements for the team / branch / jurisdiction where the mandate is being fulfilled.

Technical proficiency gained through education and/or business experience.

Improves team performance, recognizes and rewards performance, coaches employees, supports their development, and manages poor performance.

Liaises with external advisors of clients on behalf of the banker / relationship manager.

Minimum 2 years' customer service experience

Administrative experience, preferably in a similar environment

Accurate typing and 10 keypad experience

Proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook) and intranet/internet

Help the team document the various technical procedures for the sound management of Expertus environments.

Scripting knowledge (Ansible, Bash, Perl, Powershell)

Monitoring solution knowledge (Nagios Core, Nagios Xi , Nagios Log Sever, Pagerduty, logstash, elasticsearch)

Knowledge in Windows servers and Linux environments (AIX , CentOs, RedHat)

Knowledge in AWS cloud-based computing environments

Assist with technical support for IBM Payment Center applications by providing support to customers via JIRA ticketing, phone and email.

Manage office inspections for compliance with Xerox Information Security regulations and associated database reports.

Manage demo room readiness and schedule for sales.

College or university degree (administrative assistant program) and/or 3 years of experience in a senior administrative assistant position.

Excellent communication skills – verbal and written.

Strong organization and administration skills

Sound judgment and decision making-skills.

Perform other duties as assigned by management

5+ years of relevant experience (preferably in a managed IT services (MSP) environment)

Offer level 3 technical support at the desktop, server, and network levels, including installation, upgrading, troubleshooting, and replacement

Monitor and manage the central ticketing system, ensuring timely resolution of issues

Perform onsite and remote troubleshooting of hardware, software, and networking issues for various clients

Strong research skills for a wide range of computing tech support issues

Manage design changes through all the cycles of the change management process.

Provide status for project and functional management.

Knowledge of CATIA V5, Enovia and MS Office is required.

You must be fluent in English. Knowledge of French is an asset.

Closely interface with stress, systems, interiors and support functions such as thermodynamics, mass properties, etc.

Review structural and systems layouts, installations, assembly and detail drawings.

Experience providing superior desktop support in person and remotely

Experience with Remote Desktop Services, site to site VPN, SSL VPN, remote access and network protocols

We offer competitive salaries, extended benefits, and our Employee and Family Assistance Program helps to support your well-being

Provides tier 1 / tier 2 support, remotely and in person, to Quartech employees and contractors

Post-secondary education in a technical field or equivalent technical college/institute diploma

Minimum 3 years related experience in a professional, enterprise IT environment

SQL Server experience, Windows SQL Management Studio and ability to write SQL Server Queries & scripts (2+ years).

Develop the monitoring requirements to meet service level agreements specifications to be implemented as part of project delivery phase.

Minimum 5 years of experience in a technical support/development environment

Strong technical skills troubleshooting and correlating information

Web server experience – Microsoft IIS, IBM HTTP, Apache, certificate installation is an asset.

Experience in AIX, Linux or UNIX system administration preferred.

Seeks required approvals from management.

Work from home, remote work opportunity with occasional travel

Manage customer satisfaction with product performance, response time delays, service cost, etc.

Shares feedback with the team about issues with the workload, repetitive issues, and equipment requirements.

Superior customer service skills to develop a high level of relationship and satisfaction.

Develop a supervisory attitude and assist in managerial responsibility when called upon. Available for after-hours phone support when required.

Excellent organizational skills, ability to take initiative, plan ahead, find creative solutions to individual needs and manage caseload

Carries out all administrative responsibilities as assigned including completion of all the required charting, documentation and reporting

Aims to increase individual independence through the performance of life skills

Minimum one (1) year of experience in the field of Social Services required

Prior experience working with individuals with high medical and behavioral needs

Excellent listening and communication skills, written and verbal, as well as problem solving and interpersonal skills

Electrical Engineering degree with experience in High Voltage products or services industry with strong market knowledge.

Initiates sales orders / purchase orders to vendors according to customers' requirements.

Experience in Sales support and customers interactions.

Fast and effective learning skills, open mind for innovative ideas, able to work as a team in a multi-cultural environment.

Flexible benefits and savings programs

Reviews bid documents and prepare quotations.

ITIL Foundations Certification would be an asset to Incident Management Services in Manage the lifecycle of all incidents.

Major Job Duties and Responsibilities:

2 to 4 years of experience is required.

Verbal and written communication skills, problem-solving skills, customer service, and interpersonal skills.

Ability to work independently and manage one time.

Ability to identify, interpret and evaluate system and network requirements.

Create new documentation and maintain current documentation to share new knowledge with the whole team.

Manage Ticket, document, troubleshoot and remediate proactively detected issues and routine tasks such as:

Exceptional communications skills (written and oral) with fluency in English.

Outstanding customer service mindset and skills.

Post-Secondary Education (any completed college, university, or trades program).

2+ years in related work experience (this is not an entry level position).

Coordinate with necessary stakeholders to enact infrastructure changes, including network upgrades and the management of remote “Global Protect Client” VPN software

Responsible for monitoring network to ensure network availability to all system users. Education/Experience

Strong ability to work independently and manage one?s time. Strong ability to identify, interpret and evaluate system and network requirements.

Remote Support Experience through tools such as Windows Remote Assistance a plus

Manage account requests and configuration, working with remote teams supporting active directory.

Major Job Duties and Responsibilities:

Time management and organizational skills to prioritize workload, ensuring job responsibilities are completed in a prompt and accurate manner

Prioritizing workload to ensure job responsibilities are completed in a prompt and accurate manner

A minimum of two years’ experience in a related field

Thorough knowledge of Microsoft applications including Windows, Excel, Word and Access

Excellent interpersonal and communication skills to provide user support and liaise with appropriate contacts

Analytical and problem-solving skills to determine appropriate course of action and solutions to system related issues

Perform Tier 1 server and network device management.

Manage and maintain system access facilities to ensure/enforce strict security policies of business applications.

Assist in identification, evaluation, tailoring and implementation of vendor-supplied hardware/software packages to meet TPA business requirements.

2-5 years’ experience in information and technology support which may incorporate parking revenue control technology.

Proven experience in IT infrastructure and system technical support.

Experience with parking technology an asset.