System Support Specialist Jobs

TELUS Health and LifeWorks have recently come together to leverage the power of technology and our caring cultures to further progress our shared goal of building a healthier and friendlier future for all. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.
Reporting to the Technology Solutions Supervisor, you will be responsible for providing support and quality assurance expertise to ensure the final products and solutions satisfy business objectives and user expectations.
TELUS Health and LifeWorks have recently come together to leverage the power of technology and our caring cultures to further progress our shared goal of building a healthier and friendlier future for all. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.
Our Team and Culture
The Employer Products group empowers healthier, happier, and more productive employees by combining our award-winning Employee Assistance Program with proactive health and wellness solutions in a digital ecosystem that helps them prevent and manage issues and concerns about family, physical and mental health, finances, and work.
As a Global Employee Engagement Platform serving tens of thousands of companies and millions of employees worldwide, our products are developed using innovative technology (Cloud, data, AI, etc.), agile methodology, and mobile-first user experience to deliver a Total Wellbeing Solution that people and companies - such as Aviva, Burberry, Walgreens, Expedia, Intel and Nestlé Canada - love to use. 
Being part of our group means you’ll benefit from products with global scale, our industry leading culture with a focus on helping people, a full range of benefits, and remote work options. Our employees also have access to the same high-quality well-being support and resources provided to our customers.
We pride ourselves on providing a work environment that inspires innovation, connection and collaboration while also supporting your growth and development both personally and professionally. We value difference-makers, and individuals and teams who bring high energy, passion, and a relentless commitment to excellence to their roles. If this type of culture excites you, we want to hear from you!
Duties and Responsibilities:

• Completion of Help Desk tickets in Abiliti System.
• Quarterly Permissions Audit.
• Collaborate with the Abiliti Assistance team on any new org structure changes for existing clients
• Ongoing monitoring of clients' logs to ensure any issues are communicated in a proactive manner.
• Track and ensure timely submission of clients' monthly billing and billing change requests.
• Own the workflow from initiation to completion of all requests, including follow-up with internal stakeholders on the status of the ticket until the completion of the request, and updating all internal and external stakeholders on their outstanding ticket items in progress.
• Prepare the quarterly Audits for Abiliti users for all SaaS and external Clients.
• Focus on ensuring accurate technology changes within Abiliti. These include such items as new demographic files, organizational structure changes, and new client implementation for SaaS or fully outsourced clients.

The ideal candidate:

• You have an interest to understand the industry and business processes of the department.
• You are a problem-solver and capable of proposing options to support business decision making if required.
• You understand very technical subjects, but can easily explain them in non-technical language.
• You are not necessarily a technical person, but you understand application development concepts and can easily engage in a technical discussion.
• You’re a patient listener.
• English and French required
• You focus on understanding what the project really needs and understand the proposed solutions that add value, are feasible and can be implemented.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the holder will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.
Where permitted by law, company employees must be fully immunized to access a TELUS Health or LifeWorks office or customer premises.
Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to [email protected].
By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.