System Support Technician Jobs

Minimum 1-2 years of experience in the freight forwarding industry

Experience in CargoWise One system is considered an asset

Exceptional communication skills, verbal and written

Comprehensive Benefits package, including fitness reimbursement program(s)

College Diploma in the Logistics field is considered an asset

CIFFA designation is considered an asset

An equivalent combination of education and/or experience may be considered.

BCLC values work life balance and offers remote work options for its employees.

2-3 years previous technical staging experience or related background;

Experience in the gaming industry is an asset;

Proven knowledge of principles, concepts, practices and techniques in the area of specialized electronic gaming device programs, software, and troubleshooting;

Excellent written and verbal communication skills;

Ongoing monitoring of clients' logs to ensure any issues are communicated in a proactive manner.

Collaborate with the Abiliti Assistance team on any new org structure changes for existing clients

Prepare the quarterly Audits for Abiliti users for all SaaS and external Clients.

Track and ensure timely submission of clients' monthly billing and billing change requests.

Completion of Help Desk tickets in Abiliti System.

You understand very technical subjects, but can easily explain them in non-technical language.

A minimum of 5 years experience in a system support analyst role managing large, complex, multi system solutions end to end

Applications will not be acknowledged in writing.

Preferred University degree (Bachelors) in Computer Science or a similar nature

• Set goals and objectives with appropriate KPI’s with your team

• Support and mentor team members

Hybrid opportunity (3 days from the office)

Experience providing superior desktop support in person and remotely

Experience with Remote Desktop Services, site to site VPN, SSL VPN, remote access and network protocols

We offer competitive salaries, extended benefits, and our Employee and Family Assistance Program helps to support your well-being

Provides tier 1 / tier 2 support, remotely and in person, to Quartech employees and contractors

Post-secondary education in a technical field or equivalent technical college/institute diploma

Minimum 3 years related experience in a professional, enterprise IT environment

SQL Server experience, Windows SQL Management Studio and ability to write SQL Server Queries & scripts (2+ years).

Develop the monitoring requirements to meet service level agreements specifications to be implemented as part of project delivery phase.

Minimum 5 years of experience in a technical support/development environment

Strong technical skills troubleshooting and correlating information

Web server experience – Microsoft IIS, IBM HTTP, Apache, certificate installation is an asset.

Experience in AIX, Linux or UNIX system administration preferred.

·Familiarity with Learning Management Systems and e-learning tools is preferred but not required

·Strong technical aptitude and troubleshooting skills

·Excellent communication and interpersonal skills

·Power user familiar with Windows, O365 , Photo and video editing, WYSIWIG HTML

·Ability to work independently and as part of a team

We thank all those that apply however only successful candidates will be contacted.

Seeks required approvals from management.

Work from home, remote work opportunity with occasional travel

Manage customer satisfaction with product performance, response time delays, service cost, etc.

Shares feedback with the team about issues with the workload, repetitive issues, and equipment requirements.

Superior customer service skills to develop a high level of relationship and satisfaction.

Develop a supervisory attitude and assist in managerial responsibility when called upon. Available for after-hours phone support when required.

Prior experience in a similar role is advantageous, but not required.

Outstanding problem-solving skills, with the ability to think on your feet.

Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning.

Strong sales skills, with the ability to identify potential leads and cultivate customer relationships.

Troubleshoot and resolve hardware, software, and network issues.

Provide prompt and efficient support to all users.

Strong technical experience supporting Windows 10 operating system platforms and mass scale patch management.

Manage, maintain and evolve our workstation OS configuration baseline to meet changing security, support, and user community configuration requirements.

Manage workstation asset inventory records.

Provide technical support services; both remotely and/or at deskside, as necessary, providing formal and informal end-user training as required.

Manage all support requests in accordance with their assessed severity, service level agreements and turnaround targets.

Empower our user community through evangelizing and demonstrating how our IT technologies can empower their business processes and requirements.

ITIL Foundations Certification would be an asset to Incident Management Services in Manage the lifecycle of all incidents.

Major Job Duties and Responsibilities:

2 to 4 years of experience is required.

Verbal and written communication skills, problem-solving skills, customer service, and interpersonal skills.

Ability to work independently and manage one time.

Ability to identify, interpret and evaluate system and network requirements.

Coordinate with necessary stakeholders to enact infrastructure changes, including network upgrades and the management of remote “Global Protect Client” VPN software

Responsible for monitoring network to ensure network availability to all system users. Education/Experience

Strong ability to work independently and manage one?s time. Strong ability to identify, interpret and evaluate system and network requirements.

Remote Support Experience through tools such as Windows Remote Assistance a plus

Manage account requests and configuration, working with remote teams supporting active directory.

Major Job Duties and Responsibilities:

Time management and organizational skills to prioritize workload, ensuring job responsibilities are completed in a prompt and accurate manner

Prioritizing workload to ensure job responsibilities are completed in a prompt and accurate manner

A minimum of two years’ experience in a related field

Thorough knowledge of Microsoft applications including Windows, Excel, Word and Access

Excellent interpersonal and communication skills to provide user support and liaise with appropriate contacts

Analytical and problem-solving skills to determine appropriate course of action and solutions to system related issues

Perform Tier 1 server and network device management.

Manage and maintain system access facilities to ensure/enforce strict security policies of business applications.

Assist in identification, evaluation, tailoring and implementation of vendor-supplied hardware/software packages to meet TPA business requirements.

2-5 years’ experience in information and technology support which may incorporate parking revenue control technology.

Proven experience in IT infrastructure and system technical support.

Experience with parking technology an asset.

Demonstrated capacity to support complex eProcurement systems, including leading business requirements gatherings and system optimization efforts.

Knowledge of automated procurement, supply chain systems, and ERP systems.

Demonstrated skills establishing and maintaining procurement databases and producing analyses and reporting.

Collaborates with team members to develop technical support and end user documentation for application systems.

Develops and maintains system and process documentation, including operations workflow procedures, user guidelines and diagrams. 

Ensures that Branch’s programs are prepared in a format consistent with corporate standards.

Experience with Audio/Visual equipment and management, digital signage, digital media labs, makerspace technology, mobile devices, and RFID.

Key Competencies: Knowledge, Skills and Abilities

Perform additional job-related accountabilities assigned by the Manager.

Staff at the Library; the CEO and Senior Management Team, Managers, staff members and other members of the IT Department.

Minimum one (1) year experience in IT helpdesk support

Experience with integrated library systems (ILS) an asset