Local System Support Jobs

Local System Support
Human Services/Social Development, Planning and Performance
CUPE LOCAL 966
Status: Regular Full-time
Salary Range : $55,113-$64,769/yr
Work mode: Remote * see below for more details about this work mode.
Location: 7120 Hurontario Street, Mississauga
Hours of work:  35 hour/week
Who we are: The Human Services department works to provide supports to improve the quality of life for the Peel community. This includes income and social supports, affordable housing and early years and child care supports. Human Services works as part of the broader social services sector; collaborating with community partners, building capacity and providing funding to respond to the needs of people in our community.
The Role: This position provides technical support and user administration to Provincial and local applications within the Human Services Department.
What You Will Do In This Role

• Maintains, through tracking software, details of issues and outcomes
• Maintains and co-ordinates user access rights to Provincial and local applications
• Investigates problems with local applications to identify issues and appropriate course of action
• Prioritizing workload to ensure job responsibilities are completed in a prompt and accurate manner
• Communicating with Regional and Provincial contacts to maintain system integrity
• Informs staff of local application related problems
• Referral to external resources may be necessary
• Acts as liaison for Ontario Works program delivery staff with Provincial contacts

What The Role Requires

• Excellent interpersonal and communication skills to provide user support and liaise with appropriate contacts
• A minimum of two years’ experience in a related field
• Analytical and problem-solving skills to determine appropriate course of action and solutions to system related issues
• Completion of a college diploma in an information systems program
• Thorough knowledge of Microsoft applications including Windows, Excel, Word and Access
• Time management and organizational skills to prioritize workload, ensuring job responsibilities are completed in a prompt and accurate manner

Perks @ Peel and why you will love working for us:

• Supportive leadership and a culture of respect and inclusion
• Comprehensive Health, Dental, Vision benefit plan
• Accrue Vacation on a monthly basis (where applicable) starting at 2 weeks per annum
• Automatic enrolment into OMERS pension plan (where applicable)
• Access to tuition reimbursement (where applicable) and learning and development resources

Preference will be given to qualified applicants who are currently in the bargaining unit.
This position is a bargaining unit position represented by CUPE Local 966. Continuous employment is not guaranteed and may be subject to layoffs as outlined in the Collective Agreement Article 15.

• Work Mode: In this role you will have the ability to work remotely and attend on-site when required based on operational requirements at the 7120, Hurontario Street, Mississauga worksite. The frequency of on-site activities may vary on a weekly basis and based on operational requirements. Your remote work location must be located within the province of Ontario.

Interview: Our recruitment process will be completed with video conference technology.
If this opportunity matches your qualifications and experience, please apply on-line.
As part of the Region’s ongoing commitment to health and safety, there are enhanced COVID-19 specific safety protocols and/or personal protective equipment requirements (e.g. masks, eye protection, etc.) in place to help protect health and safety. The additional requirements are determined based on the nature of the work being carried out.
New employees are required to be fully vaccinated against COVID-19 as a condition of employment. Being fully vaccinated is determined as the status of having received the full series of approved vaccines (both doses of a two dose vaccine series, one dose of a single dose vaccine series) and any additional doses required and approved by Health Canada and having satisfied the full post vaccination period required to ensure vaccination efficacy. The Region of Peel reserves the right to request proof of vaccination at any time. Acceptable proof includes an Ontario Ministry of Health COVID-19 vaccine receipt which you can obtain through the Provincial portal https://covid19.ontariohealth.ca/ , or other government-issued vaccine passport or certification.
The requirement to be fully vaccinated is subject to the Ontario Human Rights Code. If you are not fully vaccinated , a documented medical reason provided by a physician or registered nurse and time period for the medical reason may be accepted.
About Us
Peel Region consists of the cities of Brampton and Mississauga, and the town of Caledon. The Region of Peel delivers essential services to more than 1.5 million residents and approximately 175,000 businesses.
We’re working to create a community that is safe, inclusive, and accessible. A place where everyone feels they belong and can access the services they need to thrive throughout each stage of life.
Our workforce is 6,500 strong and s ince 1974, we’ve been delivering a wide range of resident focused services. Our services include paramedic services, health programs, long-term care and services for seniors, child care support, garbage collection and recycling, waste water and water treatment, road maintenance, financial assistance, and housing support.
Recognized by Canada's Healthy Workplace Month® with the Great Employer Award presented by Excellence Canada, the Region of Peel is a place where everyone feels they belong. We strive to develop a workplace that values and respects diversity, practices inclusion, recognizes the unique contributions and abilities of all people and facilitates innovative thinking. At Region of Peel, people come first. Each employee has an important role within our community and when we work together, it’s impactful. We encourage you to join us in delivering essential services and programs to our diverse community. You won't find a better opportunity than the Region of Peel.
Additional Information
The Region of Peel is committed to a diverse and inclusive workplace where everyone is respected and valued for their contributions, and where everyone is treated fairly and has opportunity to grow and develop. As one of the most diverse regions in Canada, we are committed to establishing a qualified workforce that is reflective of the population we serve.
The Region of Peel is committed to providing accommodations throughout the recruitment process, upon request. If you require accommodation please notify us and we will work with you to meet your needs. Accessible formats and communication supports are available. Please contact [email protected] .
Please be advised, the Region of Peel uses email to communicate with their applicants for open job competitions. It is the applicant’s responsibility to include an updated email address that is checked daily and accepts emails from unknown users. As we send time sensitive correspondence via email (i.e. testing bookings, interview dates), it is imperative that applicants check their email regularly. If we do not hear back from applicants, we will assume that you are no longer interested in the position and your application will be removed from the competition.