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It Support Engineer Jobs

Company

GCS Recruitment Specialists
Address London, Ontario, Canada
Employment type FULL_TIME
Salary
Category Staffing and Recruiting
Expires 2023-06-29
Posted at 11 months ago
Job Description
Our client based in Feltham are currently looking for an IT Support Engineer to join their organisation on a permanent basis. This is an opportunity to work for a well-respected Managed Service Provider.
Join this leading Managed Service Provider based in Feltham as an IT Support Engineer. Specialise in providing comprehensive IT solutions to a diverse range of clients. With a focus on delivering exceptional service and continuous improvement, we offer an exciting opportunity for a skilled professional to join a growing team.
As a Support Engineer, your role will involve overseeing and preserving an organization's computer systems and hardware. You will be accountable for identifying any hardware or software malfunctions within the systems and resolving them either on-site or through remote assistance.
Requirements
  • Native-level proficiency in the local language and proficient in written and spoken English
  • Sound knowledge of ticket systems and support processes, particularly Service Now Platform
  • Substantial IT experience in an ITIL environment for a minimum of 3-5 years
  • Accredited education in Information Technologies, certified IT Specialist, or equivalent
  • Attentive to detail and highly organized
  • Proficient in providing IT support for current Microsoft, Apple, and Android hardware and operating systems
IT Technical Skills
  • Good working knowledge of Microsoft Technology and current Office 365 Suite/Azure AD standards
  • PC imaging and installation procedures, including Intune/Autopilot/JAMF
  • 2nd Level Office/Mobile Support
  • Strong asset management skills
  • Hands-on experience with network technologies and administration (AD/DNS/WINS) for WAN/LAN/WLAN would be highly advantageous
  • Hands-on experience with server operations, server backup, demo/meeting/training rooms, video conferencing, and printer services
  • Device maintenance and operation of Desktop PCs, Notebooks, Smartphones, and Monitor IT Support
Soft Skills
  • Effective time management abilities
  • Excellent customer service orientation
  • Strong team player with a proactive and autonomous work approach
  • Ability to interact and consult with others to manage de-escalation effectively
  • Friendly and confident demeanor
  • Motivated and eager to learn and excel
GCS Computer Recruitment Services is acting as an Employment Agency in relation to this vacancy.