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Desktop Support Engineer Jobs
Company | Raas Infotek |
Address | St John’s, Newfoundland and Labrador, Canada |
Employment type | CONTRACTOR |
Salary | |
Category | IT Services and IT Consulting |
Expires | 2023-09-16 |
Posted at | 8 months ago |
Hi
Hope You are doing well |
We have an urgent below position .If you are interested please share your updated resume with the rate expectation.
Job Title :Desktop Support
Location:St. John’s, New Foundland_Onsite
:
• Troubleshooting problems related to Desktop/Laptops, MAC, Windows operating systems and O365/M365 applications.
• Troubleshooting Unified communication tools such as Teams, Zoom video call related issues.
• Should be familiar with collaboration tools, meeting room equipment and meeting room checks.
• Must have exposure to Windows 10 and 11 migration, user profiles management, data backups.
• Troubleshooting Windows Profile, printers, shared drives related issues.
• Troubleshooting network connectivity issues.
• Deploying standard image on desktops and laptops using Endpoint manager/Intune.
• To provide 1st line technical support; answering support queries via phone and email.
• To maintain a high degree of customer service for all support queries and adhere to all service management principles.
• Familiarity with IT Infrastructure tools such as Azure AD, Endpoint manager/In tune, M365 etc would be preferred.
Technical Proficiencies:
• To take ownership of user problems and be pro-active when dealing with user issues.
• To log all calls on the call logging system. Ensure incidents, tasks and problems on ticketing system (SNOW) are logged and addressed within defined SLAs.
• Respond to inquiries from clients and help them resolve any hardware or software problems.
• To escalate more complex calls to the relevant IT Support member.
• To notify relevant staff to arrange for external technical support where problems cannot be resolved in house.
• Pre-build PCs. Good Experience in deskside support
Required Skills and Experience:
• Associate Degree in Computer Science or related field
• Exhibit HCL Technologies Guiding Principles
• Professional demeanor
• Excellent communication skills
Thanks and Regards
MANMOHAN SINGH
Raas Infotek Corporation.
262 Chapman Road, Suite 105A,
Newark, DE-19702
Direct No: 13022869851: EXT:134
Email:[email protected]
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