Desktop Support Jobs

About LTIMindtree

LTIMindtree is a global technology consulting and digital solutions company that enables enterprises across industries to reimagine business models, accelerate innovation, and maximize growth by harnessing digital technologies.

As a digital transformation partner to more than 750 clients, LTIMindtree brings extensive domain and technology expertise to help drive superior competitive differentiation, customer experiences, and business outcomes in a converging world.

Powered by nearly 90,000 talented and entrepreneurial professionals across more than 30 countries, LTIMindtree — a Larsen & Toubro Group company — combines the industry-acclaimed strengths of erstwhile Larsen and Toubro Infotech and Mindtree in solving the most complex business challenges and delivering transformation at scale. For more information, please visit www.ltimindtree.com

Desktop Support
LTIM Client - Canada Guelph, Ontario- Onsite
Essential Responsibilities

• Maintain accurate inventory of the Windows workstations with details of which software these are running and which area those belong to.
• Work in multivendor support system which needs good deal of coordination.
• Troubleshoot communication issues (VLAN, WLAN, Firewall) and make sure assets are communicating after migration just like those had been communicating pre migration.
• Work with application support team and site to collect security group information and support migration of those groups.
• Provides guidance to less experienced personnel on hardware and software to ensure compliance with established standards, policies, and configuration guidelines.
• Support site in migration of IT assets like Workstations and servers running on Windows OS.
• If workstations are being replaced, then update the inventory with an exact map to show FQDN of asset being replaced and FQDN of asset replacing.
• Ability to write technical instructions for complex setups in an easy-to-understand manner.
• Be ready with administrator access on all workstations being migrated or replaced.
• Responsible for coordination of Software and security deployments using SCCM.

Required Qualifications/skills

• Fluent in English both verbal and written.
• Should have the ability to understand technical instructions given.
• Solid knowledge of protocols such as DNS, HTTP, LDAP, SMTP and SNMP.
• Strong problem solving and communication skills.
• Expert knowledge of Microsoft Windows operating systems.
• Intermediate knowledge and understanding of LAN environments.
• Should be open to work in shift for limited period of time.
• Experienced in Group Policy Objects (GPO’s), Active Directory security and compliancy configurations.
• Understands the importance of good documentation practices.
• Creative and advanced problem-solving skills that lead to effective solutions to complex and varied problems.
• Advanced ability to perform complex troubleshooting and analysis of PC hardware, PC operating systems.
• Intermediate knowledge of ITIL v3 or later and ITSM best practices.
• Knowledgeable in CSV process.

How will you grow?

• Our role-based workshop helps us groom future leaders for LTI.
• We encourage you to acquire various beneficial international certifications, with costs s reimbursed.
• Continuing Education Programs (CEP) to enhance your knowledge, skills, and attitude as a professional.
• Role-based Training programs

What's in it for you?

• Commuter benefits
• Certification reimbursement
• Excellent benefits plan: medical, dental, vision, life, FSA, PTO & 401(k)
• Rewards and recognition programs
• Roll over vacation days.
• Innovative and collaborative company culture
• Excellent growth and advancement opportunities

LTIMindtree is an equal opportunity employer that is committed to diversity in the workplace. Our employment decisions are made without regard to race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), gender identity or expression, national origin, ancestry, age, family-care status, veteran status, marital status, civil union status, domestic partnership status, military service, handicap or disability or history of handicap or disability, genetic information, atypical hereditary cellular or blood trait, union affiliation, affectional or sexual orientation or preference, or any other characteristic protected by applicable federal, state, or local law, except where such considerations are bona fide occupational qualifications permitted by law.