Unfortunately, this job posting is expired.
Don't worry, we can still help! Below, please find related information to help you with your job search.
Don't worry, we can still help! Below, please find related information to help you with your job search.
Related keywords
Some similar recruitments
Desktop Support Jobs
Recruited by LTIMindtree 7 months ago
Address Guelph, Ontario, Canada
Lead Advanced Field Svc Tech
Recruited by Honeywell 7 months ago
Address Markham, Ontario, Canada
Desktop Support/ Tech Support (Onsite)
Recruited by Prodware Solutions 7 months ago
Address Brampton, Ontario, Canada
Desktop Support/ Tech Support
Recruited by Prodware Solutions 7 months ago
Address Brampton, Ontario, Canada
Onsite Coordinator Jobs
Recruited by TalentWorld 7 months ago
Address Mississauga, Ontario, Canada
Maintenance Tech Ii Jobs
Recruited by JLL 8 months ago
Address Brampton, Ontario, Canada
Field Service Engineer Ii
Recruited by Honeywell 8 months ago
Address Markham, Ontario, Canada
Welders ($28.71 - $46.31) Jobs
Recruited by General Dynamics Land Systems–Canada 8 months ago
Address Brantford, Ontario, Canada
Welders ($28.71 - $46.31) Jobs
Recruited by General Dynamics Land Systems–Canada 8 months ago
Address London, Ontario, Canada
Onsite Systems Analyst I
Recruited by VC3 8 months ago
Address London, Ontario, Canada
System Administrator Desktop Support
Recruited by infiniteitc 8 months ago
Address St John’s, Newfoundland and Labrador, Canada
Desktop Support Engineer Jobs
Recruited by Raas Infotek 8 months ago
Address St John’s, Newfoundland and Labrador, Canada
Maintenance Tech I Jobs
Recruited by Sonder Inc. 8 months ago
Address Ottawa, Ontario, Canada
Desktop Support Engineer Jobs
Recruited by KTek Resourcing 8 months ago
Address Pickering, Ontario, Canada
E-Tech (Electrical Field Technician)
Recruited by Liburdi Automation Inc 8 months ago
Address Dundas, Ontario, Canada
Mac Retail Manager - 40 Hrs - Acting Assignment/Contract Ending September 2024 - Mac Oshawa - Oshawa, On
Recruited by MAC Cosmetics 8 months ago
Address Oshawa, Ontario, Canada
Maintenance Tech Iii Jobs
Recruited by JLL 8 months ago
Address Hamilton, Ontario, Canada
Quality Engineer Ii Jobs
Recruited by Boston Scientific 9 months ago
Address Mississauga, Ontario, Canada
Quality Engineer Ii, Design Assurance
Recruited by Boston Scientific 9 months ago
Address Mississauga, Ontario, Canada
Maintenance Technician Ii - London, On Canada
Recruited by Genesis10 9 months ago
Address London, Ontario, Canada
Tech Support Jobs
Recruited by Cardinal Couriers 9 months ago
Address Mississauga, Ontario, Canada
Mac Store Manager - 40 Hrs - Mac Stone Road Mall - Guelph, On
Recruited by The Estée Lauder Companies Inc. 10 months ago
Address Guelph, Ontario, Canada
Manager, Value Stream Management (Onsite)
Recruited by Collins Aerospace 10 months ago
Address Ottawa, Ontario, Canada
Maintenance Tech Iii Jobs
Recruited by JLL 10 months ago
Address Whitby, Ontario, Canada
Rtl Design Engineer (Day 1 Onsite)
Recruited by W3Global 10 months ago
Address Markham, Ontario, Canada
Engineering/Maintenance Tech Iii - 6945
Recruited by Teva Pharmaceuticals 10 months ago
Address Whitchurch-Stouffville, Ontario, Canada
It Support Analyst - 4 Month Contract (Onsite)
Recruited by Poly Tech Talent 10 months ago
Address Brampton, Ontario, Canada
Desktop Support Jobs
Recruited by The UPS Store Canada 10 months ago
Address Oakville, Ontario, Canada
Desktop Support Engineer Jobs
Recruited by Iron Systems, Inc 10 months ago
Address Mississauga, Ontario, Canada
Tech Support Jobs
Recruited by Tube E Communications 10 months ago
Address Markham, Ontario, Canada
Level Ii Technician Jobs
Recruited by Applus+ RTD 10 months ago
Address Pickering, Ontario, Canada
It Administrator Jobs
Recruited by Amico Affiliates 10 months ago
Address Mississauga, Ontario, Canada
Canada-Quality Assurance Associate Ii (Scientific) #: 23-09980
Recruited by TalentBurst, an Inc 5000 company 10 months ago
Address Mississauga, Ontario, Canada
Quality Assurance Tech Ii
Recruited by Mother Parkers Tea & Coffee 11 months ago
Address Mississauga, Ontario, Canada
Dental Assistant Level Ii - Associated Endodontics
Recruited by dentalcorp 11 months ago
Address Ottawa, Ontario, Canada
It Assisstant Jobs
Recruited by City of Mississauga 11 months ago
Address Mississauga, Ontario, Canada
Tech Support - Network Specialist
Recruited by e-Emphasys Technologies 11 months ago
Address London, Ontario, Canada
Sr Field Ser Tech Ymc
Recruited by Yaskawa Motoman 11 months ago
Address Mississauga, Ontario, Canada
Maintenance Supervisor (Onsite) Jobs
Recruited by Honeywell 11 months ago
Address Mississauga, Ontario, Canada
Onsite-Desktop Tech Ii Jobs
Company | Compucom |
Address | Mississauga, Ontario, Canada |
Employment type | FULL_TIME |
Salary | |
Category | IT Services and IT Consulting |
Expires | 2023-09-24 |
Posted at | 8 months ago |
The Desktop Technician is responsible for providing end user support relative to software, hardware, and network assistance. The Desktop Technician delivery is predicated on Tier 2 diagnostic experience and judgment as well as the application of pre-established workflow procedures. The Desktop Technician provides instructions to identify research and resolve technical problems. Additionally, the Desktop Technician tracks and monitors the incidents, and work orders to ensure a timely resolution. Must have excellent communication skills both written and verbal.
- Accountable for continuous improvement
- If support requests cannot be resolved expeditiously, or if the team lacks the permissions or access to correctly resolve the incident/service request, then the issue is escalated to the appropriate support
- Hands-on hardware troubleshooting experience
- Lead initiatives as assigned by management
- Experienced in SLA/KPI environment
- Enter all troubleshooting performed and, if applicable, the resolution
- Self-motivated and directed, with the ability to effectively prioritize and execute tasks in a high-pressure environment
- Ability to launch and operate desktop diagnostic tools to perform remote diagnostics
- Escalate tickets to the appropriate support group if required by warm transfer
- Maintain full ownership of ticket through its lifecycle
- Strong customer-service orientation
- Provide first call resolution or triage for all calls
- CompTIA A+.
- Analytical and problem-solving abilities, with keen attention to detail
- Establish tier I and II as the single point of contact for all user requests and incidents
- Determine if there is a commonality amongst tickets being generated.
- Computer Field Service repair experience
- Utilize the knowledge base and other support documentation to identify, isolate, diagnose and resolve end-users technical problems and provide information and status as requested
- Ability to troubleshoot and resolve incidents at a Tier ll and Tier lll level
- Excellent written and verbal communication skills
- Ensure that for every call and/or reported event a ticket was created in both a timely and accurate manner. This one call/one ticket method provides effective tracking of all incidents and service requests. In the cases where a single incident has affected multiple users, this method of creating a ticket for each reported instance and attaching it to a master ticket will allow for impact analysis on the outage
- Working technical knowledge of current operating systems, and standards
- Strong technical knowledge of PC and Desktop hardware
- Verify user contact and asset information, categorize ticket accurately, and populate ticket with full description of event
- 5yrs experience (combination of hands on and phone support)
- Willing to support weekend rotation
- Experience working in a team-oriented, collaborative environment
- Service Management tools ( ex Service Now
- OEM HW Certifications HP, LENOVO, Dell etc.
- Desktop, Laptop, Printer and Server.
- CTP+, CDIA+, Network+, etc.
-
Agente Ou Agent De Prévention De Soir Au Service De La Gestion Des Sentences
By Ministère de la sécurité publique At Montreal, Quebec, Canada 7 months ago
-
Lead Line Cook/Manager On Duty
By Impact Kitchen At Greater Toronto Area, Canada 7 months ago
-
Refinish Tech (Temporary) Jobs
By Boyd Group Services Inc. At Saskatoon, Saskatchewan, Canada 7 months ago
-
Vice President - Treasury
By Boyd Group Services Inc. At Winnipeg, Manitoba, Canada 7 months ago
-
Rock Mechanics Eit Jobs
By WSP in Canada At Greater Sudbury, Ontario, Canada 7 months ago