Onsite Mac Tech Support Jobs

10+ years of management experiences with 5+ years of managing multicultural global team.

Stay current with the ongoing responsibilities of the respective Team Leads and all operational and infrastructure related initiatives and projects.

Excellent technical, critical thinking and problem-solving capabilities

Experience with global project delivery, including infrastructure and application support related.

Responsible for nurturing team bonding and team culture across sub-teams.

Act as a customer advocate internally to ensure Global Onsite Operation’s high service standards are consistently maintained

Need experience in installing, configuring, testing, maintaining, monitoring, and troubleshooting end users.

A staggered rollout of PC, login, configure MFA, and reset password.

Troubleshooting - common issues and their fixes, common questions and their answers

Need 24*7 technical support with rotation shifts

Perform on-site analysis, diagnosis, and resolution of complex desktop problems

Role: Desktop Support/ Tech Support

Proven retail experience preferably within cosmetics

While not essential, previous retail operations experience including cash reconciliation and opening and closing the store is desirable

Previous supervisory experience including coaching/mentoring others to achieve sales and customer service targets is desirable

Previous experience with retail point-of-sale software

The ability to provide inspirational, authentic and personalized customer service

Ability to work retail hours including days, nights, weekends and special events in a fast-paced work environment

Previous experience with retail point-of-sale software

All applicants must be able to demonstrate the ability to provide inspirational, authentic and personalized customer service

Ability to work retail hours including days, nights, weekends and special events in a fast-paced work environment

Retail operations experience including inventory management and cash reconciliation

Proven retail experience preferably within cosmetics

Previous supervisory experience with a proven track record of coaching/mentoring others to achieve sales and customer service targets

Previous experience with retail point-of-sale software

The ability to provide inspirational, authentic and personalized customer service

Ability to work retail hours including days, nights, weekends and special events in a fast-paced work environment

Lead initiatives as assigned by management

Service Management tools ( ex Service Now

5yrs experience (combination of hands on and phone support)

Strong technical knowledge of PC and Desktop hardware

Working technical knowledge of current operating systems, and standards

Ability to launch and operate desktop diagnostic tools to perform remote diagnostics

Proven retail management/assistant retail management experience preferably within cosmetics

Previous retail operations experience including inventory and facilities management and cash reconciliation

Previous business planning experience including setting sales and customer service targets, sales analysis and staff scheduling

Experience of creating and executing in-store events

Previous experience with retail point-of-sale software

The ability to provide inspirational, authentic and personalized customer service

Previous experience with retail point-of-sale software

All applicants must be able to demonstrate the ability to provide inspirational, authentic and personalized customer service

Ability to work retail hours including days, nights, weekends and special events in a fast-paced work environment

Proven retail management/assistant retail management experience preferably within cosmetics

Previous retail operations experience including inventory and facilities management and cash reconciliation

Previous business planning experience including setting sales and customer service targets, sales analysis and staff scheduling

Experience of creating and executing in-store events

Previous experience with retail point-of-sale software

The ability to provide inspirational, authentic and personalized customer service

Proven retail management/assistant retail management experience preferably within cosmetics

Previous retail operations experience including inventory and facilities management and cash reconciliation

Previous business planning experience including setting sales and customer service targets, sales analysis and staff scheduling

Experience of creating and executing in-store events

Previous experience with retail point-of-sale software

The ability to provide inspirational, authentic and personalized customer service

Solve complex problems - and learn new skill

Experience the power of transforming digital engineering for Fortune 500 clients

Master your craft with leading training programs and hands-on experience

Experience a community of change makers!

• Provide product-aligned technical support delivery oversight and manage outsourced day-to-day frontline delivery

• Manage high priority escalations as appropriate and ensure redirection to CritSit in SE&S where necessary

Effective leadership skills and management skills. (Experience in customer service and client facing activities)

Has excellent relationship building and relationship management skills

Develops MAC Rough Order of Magnitude (ROM) budgets for proposal development and space-based activity (SBA) management.

Excellent communication skills. (3 to 5 years of job-related experience in moves, add, change, furniture installation, decommissioning and facility planning projects.)

Skilled in strategic thinking. (Experience managing customer relationships)

Manages all aspects of performance.

100% mac users so that experience is crucial

Looking for MAC Support experience

US Tech Solutions is hiring for MAC Support Specialist for our client in Newfoundland, Canada

2. Answers routine questions regarding system procedures, online transactions, systems status and downtime procedures.

Previous experience with retail point-of-sale software

All applicants must be able to demonstrate the ability to provide inspirational, authentic and personalized customer service

Ability to work retail hours including days, nights, weekends and special events in a fast-paced work environment

Proven retail management/assistant retail management experience preferably within cosmetics

Previous retail operations experience including inventory and facilities management and cash reconciliation

Previous business planning experience including setting sales and customer service targets, sales analysis and staff scheduling

Experience of creating and executing in-store events

Previous experience with retail point-of-sale software

The ability to provide inspirational, authentic and personalized customer service

Previous experience with retail point-of-sale software

All applicants must be able to demonstrate the ability to provide inspirational, authentic and personalized customer service

Ability to work retail hours including days, nights, weekends and special events in a fast-paced work environment

Working experience in Project Management

Working experience working with incident, problem, and change management,

Working experience as a participant in a change management process

Produce reports for Field Management

Working experience in Series/AS400 support

Working experience in wireless (Mobile, WiFi, WAP)

Utilize internal IT Knowledge Base to both provide and find solutions to known issues

Strong interpersonal skills with heavy focus on customer service

Demonstrate sound written, oral and organizational skills

Collaborate with local and remote teams using provided tools

Ability to manage multiple constituencies, issues, priorities, projects and goals

Gather knowledge of technology changes through training, conferences, books, journals, case studies, and perform product evaluations.