Tech Support Jobs

About the Position:

The Tier 1 Technical Support/ Help Desk member is responsible for acting as a liaison between internal and external users with the MIS department. Reporting to the MIS Manager, this member will be responsible for ensuring all hardware deployment and troubleshooting is complete for Cardinal as an organization; and is required to support multilevel members. This role will require hands-on management of various IT equipment including the collection, delivery and allocation of hardware such as laptops, cell phones, Cisco VOIP phones and inventory management for tablets, and RF scanners. Installation of wires (running wires etc.). is an asset.

Responsibilities:

· Engaging with other Cardinal locations and supporting hardware inquiries (cell phones, laptops, Cisco COIP phones, RF Scanners, Tablets etc.) in a Tier 1 capacity.

· Acting as a help desk for users and providing in-person troubleshooting for PC, LAN and all Cardinal mobile devices as needed.

· Image and configure all end user machines (including communal services such as printers and cameras).

· Initial installation of designated applications for employees.

· Identify and escalate issues requiring urgent attention to the appropriate IT member.

· Configure, install and provide training on internal and in-market software used for Cardinal (i.e. Courier Complete) , including the web-based shipping systems and the internet shipping portal.

· Review and monitor shipping systems for accurate operation daily.

· Maintain and update hardware inventory database (tablets, cell phones, laptops, access cards, RF Scanners, Biometric scanners etc.).

· Monitor internal software for warehouse (dims/ cubing, re-weigh) and ensure systems are accurately functioning on a daily basis.

· Provide technical support and training to drivers and brokers for scanners and tablets.

· Perform other duties as assigned.

Experience and Qualifications:

· Post-secondary training in Computer System Technology required.

· Minimum 3 years of experience in a related work environment

· Working knowledge of .net environment, Web Services and SQL 2005/2008 databases.

· Ability to repair, configure and administer computer, cubing and reweight hardware.

· Ability to provide basic repair, configure and administer Intermec scanners and 3G/GPS Modems

· Proficient in using, installing, and supporting Microsoft Office 365 suite of products (Word, Excel, Outlook)

Competencies:

· Ability to work independently and as part of a team.

· Displays integrity and ability to handle and maintain confidential information.

· High level of organization and work ethic required.

· Hands on with a sense of urgency, ability to prioritize deliverables and manage multiple priorities.

· Strong written and verbal communication skills required to communicate at all levels of the organization.

· Attention to detail required to ensure all tasks are accurately and completed.

· Ability to develop strong and positive relationships with staff, management, and clients.

We Offer:

· Group health benefits including disability and life insurance.

· EAP

· Competitive salary

About Cardinal:

At Cardinal, time does matter and if you are looking for an exciting opportunity to join a dynamic organization with over 40 years in the transportation business, look no further. Cardinal is a fast-paced organization, offering pre-8am transportation solutions to our customers. Our unique night network with unattended pickups and deliveries sets us apart from our competitors. Proudly servicing the automotive, construction, agriculture, marine, industrial and many other vertical markets, we feel our competitive advantage is in the design of our operations which sets us apart from the rest.

Our team is the strength and reputation of Cardinal, and the commitment of our employees has fostered an environment dedicated to superior service and development opportunities. To learn more, visit us at www.cardinalcouriers.com.

Cardinal Couriers Ltd. is proud to be an equal opportunity workplace and committed to creating an inclusive environment. We know and believe that diverse and inclusive teams empower us to make better decisions and inspire innovation so that we can better serve our customers and community. We welcome applications from members of all equity deserving groups. Should you require accommodation in relation to the recruitment process, please notify us by emailing [email protected] and we will work with you to meet your accommodation needs.