Desktop Support Jobs

Desktop Support Administrator

Do you want to make a big impact on a fast-growing IT organization? Do you want to be part of a team that truly supports employee growth and development? Are you someone with strong organization, time management, and communication skills? Then, we want you!

We’re searching for someone who enjoys interacting with people and is determined to deliver fast, accurate solutions to our clients. This role has customer-facing responsibilities, and our ideal hire needs to be experienced in the support and delivery of technical systems and solutions in networking while providing a 5-star customer service focused experience. Moreover, this Technical Support Specialist Tier-2 role will have elevated access within client environments, therefore, the added responsibility of ensuring the security and confidentiality of our client’s businesses is a priority.

In this role, you will be assisting with full hands-on deployment and administration of firewalls within The UPS Store Canada infrastructure.

You’ll also be a leading role player within the IT team with any day-to-day IT support issues that may arise.The ability to support the installation and maintenance of ongoing Windows hardware, software as well as Server hardware and software related issues.

Qualifications and Must Have:

·You possess superior communication and interpersonal skills.

·You are proficient in verbal and written English.

·You demonstrate previous experience in a customer service focused environment.

·You have experience solving problems and using troubleshooting methodologies.

·Advanced knowledge and understanding of computer and server hardware.

·You possess “intermediate” understanding of networking concepts, systems, and services, ISP services, routers, firewalls, switches, TCP/IP.

Intermediate to advanced troubleshooting skills on Windows machines and related software and applications.

·You can work after-hours, weekend, and shift work when necessary.

Key Responsibilities:

·Homegrown application support and not limited to Windows machines and related applications.

·Collaborating with the IT department on the deployment and maintenance of network technologies

·Testing the exchange of data between computers, servers, modems, and routers.

·Installing, configuring, and updating network software, as well as maintaining hardware and network devices.

·Performing diagnostic tests and repairs, as well as developing data archiving, backup, and retrieval procedures.

·Testing network protocols and ensuring stable and secure server connectivity.

·Providing onsite or remote or technical support and preparing user manuals.

·Correct faults and provide resolution of complex problem tickets

·Perform PC and network troubleshooting and upgrades

·Network support and troubleshooting

·Perform network analysis and capacity planning

·Assist in the creation of processes and procedures for client network operations

·Contribute to the administration of network backupand disaster recovery

·Contribute to the planning and implementation of multiple projects.

·Provide personal day-to-day support to the internal employee’sstore users.

·Analyze, troubleshoot, and resolve issues with workstations, printers, servers, or network devices.

·Take ownership of end-user devices by performance monitoring, installing, or updating. software and performing other maintenance tasks Manage network, server, and cloud. infrastructure.

·Help maintain a stable and secure infrastructure.

·Update and expand on internal documentation.

·Support facility and operations as required.

Desired Skills and Experience:

• Virtualization with Microsoft Hyper-V and/or VMWare experience a plus.
• Exceptional organizational and time management skills.
• Availability to perform urgent network repairs outside of business hours.
• At least two+ years experience as a network support technician.
• In-depth knowledge of network infrastructure, architecture, connectivity, and security.
• Understanding of network switches, routers, and firewalls is required
• Willingness to travel to client locations.
• Experience with Microsoft Exchange is a plus.
• Bachelor's degree in computer science, information technology, or similar.
• Troubleshooting, project management, initiative and professionalism are of utmost importance.
• Excellent interpersonal, communication, and collaboration skills.
• Superb analytical and problem-solving skills.
• Bachelor’s degree preferred or equivalent work experience/certifications (A+, Network+, CCNA, CCSP, MCP, MCSE, and MCSA)