Infra Tech Support Jobs

Create new documentation and maintain current documentation to share new knowledge with the whole team.

Manage Ticket, document, troubleshoot and remediate proactively detected issues and routine tasks such as:

Exceptional communications skills (written and oral) with fluency in English.

Outstanding customer service mindset and skills.

Post-Secondary Education (any completed college, university, or trades program).

2+ years in related work experience (this is not an entry level position).

•Hardware: Server architecture, SAN management, Design, performance, processing and storage configuration and optimization

"•Environments : Linux/Windows (experience on Linux is must)

•Scripting: Ansible, power shell, Python, Terraform (Scripting knowledge is must)

•Micro Services : Docker containers, Swarm Docker, Kubernetes

•Monitoring : Prometheus, Grafana, Kibana, Centréon (any one tool)

•Virtualized environments: VMware, KVM, OpenStack

Experience with ITIL methodology (incident, change and problem management).

Experience with Network and System Management solutions, Fortigate firewall and Fortianalyser tools, Solarwinds Admin Tools

5+ years as a team lead in IT Infrastructure management

Build and manage network and access environments at business sites in collaboration with solutions teams.

10+ years experience in IT Infrastructure

Experience with Aruba Central, Clearpass, Mobility Master

Knowledge of multiple functional areas, e.g. product management, engineering, UI/UX, customer support, marketing.

Strong communication skills to manage the large degree of interaction with cross-functional teams and customers.

VinnCorp's client is looking for an experiencedInfra Product Managerto assist in developing the roadmap to success!

Create strategic cloud and on-prem platform roadmaps, coordinate and manage the product development schedule.

Good understanding of common cloud technologies such as cloud data services, On-Prem infra, databricks, docker, virtualization, network, cloud security, etc.

Ability to influence multiple stakeholders without direct authority.

· Looking for a Technical level 2 Experienced Engineer

· 3 years of proven experience in IT Technical Support doing functions stated bellow.

· Broad experience and understanding of Networks, Servers, Smart Devices and Telecoms.

Location: Bay Street, Toronto, ON, M5H 2Y2

· 1 year duration of first project.

· Permanent Employee or Contractor options

● Excellent problem-solving and time-management skills

Job Experience: 0 - 5 years

● Excellent verbal and written communication skills

Benefits of this Internship Include:

● You gain real-world work experience at an internationally reputable high-tech company.

● Learn real-world knowledge, work ethics, and team spirit.

Create and maintain Project Status Reports

Liaison with SPDJI application Teams

Schedule Meetings with application teams, vendors, and stakeholders

· Ability to develop strong and positive relationships with staff, management, and clients.

· Minimum 3 years of experience in a related work environment

· Working knowledge of .net environment, Web Services and SQL 2005/2008 databases.

· Hands on with a sense of urgency, ability to prioritize deliverables and manage multiple priorities.

· Strong written and verbal communication skills required to communicate at all levels of the organization.

· Group health benefits including disability and life insurance.

*Working experience in Project Management

*Working experience working with incident, problem, and change management,

*Working experience as a participant in a change management process

*Produce reports for Field Management

*Working experience in Series/AS400 support

*Working experience in wireless (Mobile, WiFi, WAP)

Essential Knowledge, Experience & Qualifications

*Working experience in Project Management

*Working experience working with incident, problem, and change management,

*Working experience as a participant in a change management process

*Produce reports for Field Management

*Working experience in Series/AS400 support

Essential Knowledge, Experience & Qualifications

*Working experience in Project Management

*Working experience working with incident, problem, and change management,

*Working experience as a participant in a change management process

*Produce reports for Field Management

*Working experience in Series/AS400 support

Adhere to process and tools (usage of cognizant 20 awareness of Quality Management System).

Adhere to process and tools (usage of cognizant 20 awareness of Quality Management System IDE etc).

Resolve / conflict management within team.

resolve / conflict management within team.

Become an expert in the core skill and develop additional skills.

Study non functional requirements and design for NFR as required.

-Demonstrates a high level of knowledge of technologies and their functions (benefits and limitations)

- Provides instructional support for production of journalism on websites and on social media platforms

- Coordinates the registration and configuration of audio-visual equipment and systems related to media production.

- Responsible for ongoing A/V troubleshooting and event setup as necessary

- Performs other related duties as required.

- Willingness to respect diverse perspectives, including perspectives in conflict with one’s own

- Proven experience in IT support or a related role.

- In-depth knowledge of IP and routing protocols (e.g., TCP/IP, DHCP, DNS).

- Strong problem-solving skills and the ability to analyze complex issues.

- Excellent customer service and communication skills.

- Industry certifications such as CompTIA A+, Network+, or CCNA are a plus.

- Provide technical support to clients via various channels (phone, email, in-person).

Demonstrates a high level of knowledge of technologies and their functions (benefits and limitations)

Demonstrates a commitment to enhancing one’s own awareness, knowledge, and skills related to equity, diversity, and inclusion

Provides basic explanation and instruction for best practices with technology and equipment and ability to innovate is an asset.

Provides support using IOS and Android technologies with a willingness to innovate and experiment with faculty and students

Provides instructional support for production of journalism on websites and on social media platforms

Coordinates the registration and configuration of audio-visual equipment and systems related to media production.

Knowledge, Skills & Abilities Required

Maintaining knowledge on all products and services offered by MCSnet.

Maintaining in-depth knowledge on MCSnet’s products and services.

Maintains a thorough working knowledge of the company and adheres to all company policies and procedures.

Knowledge of basic accounts receivable practices, processes, and procedures.

Proficient knowledge of internet technology.

Dissemination of knowledge, procedures and documentation for products and projects.

Documenting processes and knowledge articles for other support teams.

Jira and Kanban board experience (Agile).

Provide Level 2/3 Hardware/OS/Desktop Migration Support.

Develop and evolve strategies for various technologies to address changing needs.

Troubleshoot Windows 10 issues including a strong understanding of the operating system.

Create and maintain Project Status Reports

Liaison with SPDJI application Teams

Schedule Meetings with application teams, vendors, and stakeholders

Maintain kpis, reports and dashboards

Managing meetings, minutes and coordinating tasks

2+ years of call centre and technical support experience

Knowledge of ticketing system i.e Service Now preferred

Microsoft End Point Manager (In Tune)

• Developing knowledge base articles for end users.

• Experience with a help desk ticketing system;

• Experience with one or more operating systems and environments;

3 certificates, 1 for internship & 2 for the skills you have learned

Valuable work experience at a reputable organization

Remote(virtual) and partime allowing selected candidates to work from anywhere with a flexible schedule

valuable work experience at a reputable organization

remote(virtual) and partime allowing selected candidates to work from anywhere with a flexible schedule

Tech support, product webpages and data sheet development