Tech Support L-2 Jobs

We're Nagarro. We are a digital product engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale — across all devices and digital mediums, and our people exist everywhere in the world (18,000+ experts across 33+ countries, to be exact). Our work culture is dynamic and non-hierarchical. We're looking for great new colleagues. That's where you come in!

Position: Tech Support – L-2

Location: Halifax (NS, Canada) – 100% ONSITE

Duration: 6+ Months

:

Key Responsibilities

*Provide IT expertise

*Ensure all technologies are running correctly

*Run remote/mobile sales

*Attend auction leadership meetings and provide advice and guidance

*Design/Oversee/Implement Innovative Technology Solutions

*Provide assistance to Field Engineering team

*Produce reports for Field Management

*Excellent Customer Service

Essential Knowledge, Experience & Qualifications

*Working experience in Series/AS400 support

*Working experience in wireless (Mobile, WiFi, WAP)

*Working experience in network

*Working experience in audio/visual

*Working experience in Project Management

*Experience communicating with stakeholders

Required:

*BS/BA degree in related discipline OR equivalent work experience

*3 years of working experience

*Working experience supporting end-user computing devices

*Working experience working with incident, problem, and change management,

*Working experience in an ITIL-based environment

*Working experience as a participant in a change management process

*Working experience of Microsoft Office products

*Technical certification.

*Willingness to travel up to 25%.

*Ability to walk, stand, squat, kneel and climb to perform essential job duties required to troubleshoot, repair, and maintain technology equipment

*Excellent customer service skills required. The ability to meet SLAs and update customer with progress.

Disclaimer: Nagarro is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

All qualified applicants will be afforded equal employment opportunities without discrimination based on race, creed, color, national origin, sex, age, disability, or marital status.