Analyst L & D North Atlantic Tech Support

Job Title: Analyst Learning & Development North Atlantic Tech Support (Sudbury, Thompson & St John's)

Want to work with leading technology?

Who We Are:

Welcome to Vale. Our purpose is to improve life and transform the future. Together. We value our workforce and strive to offer continuous training and career development opportunities for our people.

Vale Base Metals is one of the world's largest producers of high-quality nickel and an important producer of copper and responsibly sourced cobalt. With headquarters in Toronto, Canada, and operations in Newfoundland & Labrador, Ontario, Manitoba, UK, Indonesia, and Brazil, we are delivering the critical building blocks for a cleaner, greener future.

Applying the latest technologies to sustainably mine the critical minerals that power electric vehicles, build renewable energy solutions, and help develop life-saving medical equipment is at the heart of what we do.

We invite you to be part of our evolution.

The Opportunity

We are currently seeking An Analyst, Learning & Development for the North Atlantic Technical Support to join our Learning & Development team within the North Atlantic. The work location for this role is primarily Remote within North Atlantic (Sudbury, Thompson & Saint John) with eventual access.

The Analyst will provide technical and system support for Learning Management Systems, including VES, and Vale Learning to North Atlantic L&D Team as well as the broader business operations and support services comprising of more than 6000 users. Provide answers to users queries and address system and user issues in a timely and professional manner as they relate to Learning Platforms in Vale North Atlantic The Technical Support Specialist works with other stakeholders but most often interacts with general users within the organization. This is a permanent position, additional in this position, you will;

• Manage the functions and back end of Vale’s learning platforms in order to walk users through the steps to achieve specific outcomes.
• Maintain various aspects of LMS including VES such items, curriculums, assignment profiles as well as learning content files.
• Understand and proactively maintain system performance, having the ability to troubleshoot user issues, explaining processes, walking through how-to operations, or by completing administrative steps or changes in the profiles or assignments of users.
• Support training of Company employees and contractors on use of LMS, including VES
• Always maintain a high level of courteous customer service.
• Support in the management of Contractor Training profiles and learning platforms
• Respond quickly to inquiries from employees via emails and phone seeking help with the Company Learning Management Systems (LMS) including Vale Education System (VES) or computer-learning-related issues.
• Support the business by providing analytical data relative to LMS for both employees and contractors.
• Monitor and respond quickly to incoming requests that related to Company LMS & VES
• Aid the team in conceptualizing updates and upgrades that will enhance users’ experience.

About You

Education:

• College degree or Undergraduate degree required.

Preferred Training:

• Tertiary Diploma or Degree in Information Technology or equivalent experience.

Experience:

• Minimum of 3-4 years relevant experience in similar subject area.

Skills:

• Self-motivated and able to work autonomously.
• Strong communication (verbal and written) and problem-solving skills.
• Data manipulation skills and data interpretation ability.
• Ability to manage stress and work in a pressurized environment.
• Demonstrated technical expertise and experience in Learning Management Systems or equivalent, preferably SuccessFactors and / or SAP based software systems and ability to be a System Super-User.
• Able to work in a fast-paced environment.
• Strong organizational skills and able to demonstrate ability to manage multiple priorities simultaneously.
• Excellent customer service skills.

How can Vale grow your career?

Vale Canada offers a series of benefits including:

• Online training and career development opportunities
• Opportunities to advise and oversee the design, budget and construction of new mines and expansions.
• Competitive salary
• Employee Family Assistance Program
• Leave for all of life’s reasons (vacation, flex, sick, top up for maternity/parental)
• Work culture dedicated to safety, diversity & inclusion and career growth.
• Grow your career in a large and global company, and mining industry leader.
• Attractive pension and benefits (company paid core coverage, flex health and dental coverage, flex accounts, disability plans and optional insurances)
• Flexible work arrangements

Include to Transform

At Vale, we are committed to ensuring an inclusive work environment where people feel comfortable to be themselves. Vale encourages everyone to express their ideas and opinions and values the plurality of individual profiles. We want our people to feel that all voices are heard, all cultures respected and that a variety of perspectives are not only welcome – they are critical to our success. We treat each other fairly and with dignity regardless of race, gender, nationality, ethnic origin, religion, age, sexual orientation, or any other personal consideration that makes us different.

Vale is an equal opportunity employer seeking to increase diversity across our operations and improve equal opportunity at Vale and in the mining industry.

In accordance with the Accessibility for Ontarians with Disabilities Act, accommodation is available throughout our recruitment process for applicants with disabilities .

Grade: F8T
Apply by: August 18 th , 2023