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Support Analyst L Jobs
Company | The University of British Columbia |
Address | Greater Vancouver Metropolitan Area, Canada |
Employment type | FULL_TIME |
Salary | |
Category | Higher Education |
Expires | 2023-07-13 |
Posted at | 11 months ago |
Staff - Non Union
- Offers assistance to customers/end-users requesting UBC IT products and services including network access, authentication systems, software and operating systems, desktop service as defined by the UBC IT Service Catalogue.
- Monitors networks and infrastructure systems and evaluate incidents, resolving or escalating where appropriate.
- Provides first level technical support to end-users/customers of UBC IT by analyzing, troubleshooting, diagnosing and applying appropriate solutions to restore end-users and customer issues.
- Ensures that IT Service Centre acceptance criteria are met for incoming new applications/services/upgrades.
- Performs other related duties as required.
- Deploys new hardware, software, networking and security updates.
- Maintains an inventory of equipment, service contracts, warranty and maintenance agreements.
- Performs preventive maintenance tasks, troubleshoots and repairs on a variety of computer systems and peripheral equipment.
- Develops training materials and provides training for users in use and configuration of software, hardware, network systems and peripheral equipment
- Maintains appropriate professional designations and up-to-date knowledge of current information technology techniques and tools.
- Provides advice on information technology improvements, services, policies and procedures.
- Designs basic record and report formats.
- Assists users, both remotely and in-person, to diagnose and resolve problems, escalates when necessary, and documents problem status and action taken.
- Modifies and debugs existing software application modules using disciplined software development processes, quality standards and procedures.
- Prepares and maintains documentation in accordance with prescribed standards.
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