Sales Support Coordinator Jobs

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Position Summary
The Sales Support Coordinator (SSC) will work directly with the field selling organization as an extension of the selling team. The SSC will be responsible for key internal-facing activities to help improve sales force effectiveness and maximize the selling team’s performance. In this position, the SSC will also engage in customer-facing activities, which focus on expanding customer reach, driving sales engagement, creating leads, and enhancing customer experience.
Essential Duties:

• Maintain housekeeping; comply with safety rules and environmental regulations
• Manage and provide CRM (SFDC) quoting and pricing in the marketplace
• Supply any presentation or product information that may be needed
• Be aware of the departmental Material Safety Data Sheets (MSDS)
• Fill the teams’ lead pipeline through inside sales activities as directed by Team and Sales Management
• Support Sales Team with internal processes and forms (DTBS, Custom, S&H, Advance, etc.)
• Assist in sales opportunity management, working with Customer Excellence to accurately and efficiently identify customer orders and the opportunity and quote within CRM
• For the Account Executives (AE) and Regional Sales Directors (RSD) in Central Canada region on a designated team(s), serve as the primary contact for key sales support activities, including:
• Perform Other duties as assigned by management
• Coordinate complex customer fulfillment projects
• Participate and support company initiatives

Qualifications:
Educational requirements:

• HS/GED is required
• A College Degree is preferred
• Highly preferred Bilingualism (French / English) with proficiency in both verbal and written communication

Skills and Experience:

• JD Edwards
• Excellent communication skills, verbal and written
• Proven experience in Sales or administrative positions supporting the Sales team
• Demonstrate the capability to work under pressure and handle multiple tasks/priorities
• Knowledge of or willingness to learn:
• Ability to effectively interact, engage and communicate with internal and external customers
• Excellent systems skills including Excel & PowerPoint are required
• Strong organizational skills and attention to detail
• Various Syndicated Lead Platforms
• SalesForce (SFDC) CRM system
• Able to work in a team-based environment
• Ability to create a positive customer experience; optimistic can-do perspective

Physical Demands:

• Use of office equipment, communication tools, including computers, telephone systems, and related tools.
• Occasional moderate lifting of administrative materials.

Work Environment:

• Job Type: Full-time (on site)
• Schedule: Monday to Friday
• Monday to Friday, 8:30 am - 5:00 pm, with possible scheduling of shifts to 6:00 pm on a rotating basis. Flexible working hours may be considered. Occasional travel.