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Sales Support Associate Iii
Company | Coach |
Address | Vaughan, Ontario, Canada |
Employment type | FULL_TIME |
Salary | |
Category | Retail Apparel and Fashion,Manufacturing,Retail |
Expires | 2023-07-21 |
Posted at | 10 months ago |
Selling and Service
- Meets customer needs through solution-oriented and forward thinking
- Flexes personal selling techniques to contribute to overall store financial results
- Follows up with customers consistently and genuinely to influence/close the sale
- Creates positive impressions with customer by bringing best self to work through elevated, sophisticated, appropriate business attire consistent with Coach’s guide to style
- Works with multiple customers simultaneously and breaks away as appropriate
- Demonstrates Coach’s Selling and Service expectations at all times
- Ensures all daily tasks are completed without negatively impacting service or Coach standards
- Sensitive to customers’ needs and tailors approach by reading cues
- Demonstrates persuasive (not aggressive), confident, friendly and genuine service skills and selling behaviors
- Maintains a calm and professional demeanor at all times
- Handles and offers solutions to customer issues appropriately and involves a manager when necessary
- Takes initiative; has a high-level of ownership and accountability for individual results
- Fosters and environment of teamwork, trust and collaboration with peers, customers and supervisors
- Promotes and endorses a team selling environment
- Creates enthusiasm and positivity for a shared vision and mission
- Welcomes feedback and adapts behaviors as appropriate
- Represents Coach as a brand ambassador at all times
- Demonstrates confidence when working with customers
- Is adaptable and flexible to change
- Processes shipments as needed
- Replenishes inventory on sales floor as needed
- Adheres to all retail policies and procedures including POS, Operations and Loss Prevention procedures
- Completes daily operational tasks including maintaining store (sales floor and backroom), cash wrap and visual merchandising to Coach standards consistently and in a timely manner
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