Coordinator, Participant Support Jobs

The Coordinator, Participant Support is a critical support role that will assist the sales team with administrative activities, deal with urgent internal and external enquiries and interact with participants and suppliers to maintain strong relationships.

This position is integral to this healthcare equipment management organization and is responsible for supporting the Relationship Executives in managing and addressing service-related concerns, maximizing participant surplus, and assisting with managing opportunities throughout the sales process.

Primary Responsiblities

• Support sales with the onboarding process of new participants.
• Respond to queries regarding the equipment management program and coordinate issue resolution outcomes related to Supplier service concerns.
• Run regular reports that will assist in day-to-day activities.
• Creating proposals for adding equipment.
• Compile and send promotional materials, brochures, reports and prepare detailed presentations.
• Manage and attend trade shows and participate in industry/professional association activities.
• Manage the internal sales process with prospects and participate in activities that will grow existing accounts.
• Managing overall equipment files ensuring accurate equipment information is updated in an MS Dynamics 365 CRM.
• Coordinate and support the execution of marketing activities including lead generation and qualification, campaigns, and participant communication.

Requirements

EDUCATION & TRAINING

• A College or University degree, preferably with a focus on sales, account management or Business Administration, or equivalent medical sales/administration experience.

Work Experience

• 3+ years experience in the medical equipment industry (diagnostic imaging or laboratory equipment experience is preferred), in a sales/service management capacity.

Skills & Competencies

• Knowledgeable in leveraging technology and systems (Microsoft environment) to complete daily tasks effectively.
• Solve practical problems and deal with a variety of variables in situations where only limited standardization exists.
• Must be customer-centric, dependable, and organized.
• Ability to write reports, business correspondence, and policies & procedures.
• Effectively present information and respond to questions from the management team and external stakeholders.

Other

• Intermittent travel to Head Office will be required when business needs dictate.
• Occasional after-hours responses to enquiries via email or phone may be required.
• Limited travel is required for trade shows and assisting the Relationship Executives with customer presentations.
• You must maintain a fully functional home office for remote work.

Benefits

• Extended healthcare benefits.
• Five-figure base salary.
• HOOPP pension.
• 3 weeks PTO.
• Annual performance bonus.

As a condition of employment, all new hires will be required to submit proof of COVID-19 vaccination or documentation unless a valid medical exemption or a valid exemption based on enumerated grounds under the Ontario Human Rights Code exists.