Service Coordinator Jobs

Are you a detail-oriented and organized individual with a passion for delivering exceptional client service? If so, we are looking for you! We are seeking an experienced Service Coordinator to join our growing team. As a Service Coordinator, your primary responsibility will be to provide top-notch and organized service to their valued clients and our dynamic field team.
What You'll Bring

• Systematic and organized approach: Your ability to manage multiple tasks and responsibilities in an organized and systematic manner sets you apart.
• Client-centric mindset: Your commitment to exceptional client care and your ability to provide service-focused solutions are crucial to your success in this role.
• Prioritization and multitasking: You thrive in a fast-paced environment and have a demonstrated ability to prioritize tasks effectively, managing a busy work plan without sacrificing quality.
• Independence and teamwork: You can work independently when needed and effectively collaborate with multiple teams to achieve common goals.
• Tech-savviness: You are proficient in using computer applications, especially Microsoft Office (Word, Outlook, Excel), to support your daily tasks.
• Relationship building: You can build strong relationships with individuals at all levels within the organization, fostering a collaborative and supportive work environment.
• 3-5 years of related experience: You have a strong background in service coordination, ideally within the mechanical service industry, giving you the knowledge and skills needed to excel in this role.

What You Will Contribute

• Collaborative spirit: Collaborate with other team members to ensure seamless and integrated client care.
• Cost tracking: Review related vendor purchases and prepare work orders for accurate costing.
• Technician support: You'll provide assigned technicians with the necessary information, tools, materials, and equipment needed to successfully complete assignments.
• Work order review: You'll review completed work orders, verifying completeness, work performed, recommendations, and labor details.
• Continuous improvement: Participate in training seminars and team meetings, contributing to your ongoing professional development.
• Resource management: Maintain a weekly hour bank for each technician and contribute to route and schedule optimization.
• Workflow coordination: You will assign and monitor daily workflow, dispatching calls to the appropriate technicians to maximize efficiency.
• Fleet monitoring: Keep track of fleet activity, providing regular status reports and updates to relevant parties.
• Growth mindset: Positively contribute to the ongoing development and growth of our organization, helping us reach new heights.
• Detailed record keeping: You will maintain accurate client records related to service escalation and status reports, facilitating efficient communication.
• Thorough intake calls: You will conduct intake calls with clients to gain a clear understanding of their concerns and ensure effective communication.
• Efficient appointment scheduling: You'll be responsible for scheduling and coordinating service appointments with clients, ensuring timely and smooth execution.
• Exceptional client care: Ensuring a high level of client care, you'll communicate information such as time of arrival, observed deficiencies, and any necessary follow-up.
• Safety compliance: Adhere to health and safety standards and regulatory codes, ensuring a safe working environment for all.

If you're ready to take your service coordination experience to the next level and make a significant impact in a dynamic environment, apply now to join otheir dedicated team. We look forward to receiving your application and getting to know how you can contribute to our success!