Coordinator, Enrolment Service Centre (Ac)

Position Details

Position Information

Position Title Coordinator, Enrolment Service Centre (AC)

Department/Unit Registrar's Office - Dal AC

Location Truro, Nova Scotia, Canada

Posting Number S292-23

Employee Group DPMG

Position Type Term

Duration of Contract (if applicable) Scheduled to end July 9, 2024

Employment Type Full Time

Full-time Equivalency (FTE) 1.0

Salary $51,234 - $68,435 per annum

Classification ADM-04

Provisional Statement

About Dalhousie University

Dalhousie University is Atlantic Canada’s leading research-intensive university and a driver of the region’s intellectual, social and economic development. Located in the heart of Halifax, Nova Scotia, with an Agricultural Campus in Truro/Bible Hill, Dalhousie is a truly national and international university, with more than half of our almost 21,000 students coming from outside of the province. Our 6,000 faculty and staff foster a vibrant, purpose-driven community, that celebrated 200 years of academic excellence in 2018.

Job Summary

The Registrar’s Office (RO) is a large, multi-site operation involved in the entire academic experience of Dalhousie students, from recruitment and admissions through to convocation and beyond. Reporting to the Associate Director, Enrolment Service Operations, the incumbent is responsible for the management of the daily operations of the Enrolment Service Centre ( ESC ) on the Agricultural Campus, a service location that combines the functions of the Registrar’s Office, Student Accounts, and the DalCard Office.

Key Responsibilities

• Develop procedures to guide the outcomes of the ESC , ensuring alignment with policies, regulations, and the strategic priorities of the Registrar’s Office. Implement appropriate measures and controls to guarantee a high level of accuracy in all aspects of the ESC .
• Work collaboratively with other members of the Registrar’s Office to coordinate and ensure the accurate maintenance of academic records and information.
• Provide advice and guidance on registrarial issues relating to scheduling, exams, grading, and academic regulations. Act as a resource in relation to areas such as grade changes, academic waivers, complex eligibility letters, parchment replacements.
• Hire, supervise and support NSGEU and student employees, including delivering a comprehensive on-boarding program for new team members. Ensure that the core values of the Registrar’s Office are a focus in all areas of work.
• Oversee enrolment functions of the ESC to ensure accurate processing of student records, student loans, confirmation of enrolments and transcripts as well as oversee effective management of financial transactions, including serving as the campus cashier.
• Create exceptional customer service by ensuring that the delivery of all information and services align with the service model, plans and values of the Registrar’s Office.

Note

Due to operational requirements, the successful applicant is required to work in-person on campus.

Required Qualifications

• Knowledge of enrolment management practices and student information systems.
• Proven organizational and problem solving skills in a high volume environment with tight deadlines and minimal supervision.
• Experience supporting applications such as word processing, spreadsheets, and point of sales.
• Strong interpersonal and communication (verbal and written) skills.
• Undergraduate degree, plus a minimum of three to five years’ related experience in a post-secondary environment (or an equivalent combination of training and experience).

Assets

• Experience in Banner.
• Experience in academic records and information management.
• Experience in customer service and staff supervision.

Job Competencies

The successful candidate is expected to demonstrate proficiency in Dalhousie’s core and leadership competencies (https://www.dal.ca/dept/leaders.html), in particular:

• Communication
• Self-Awareness & Professionalism
• Service
• Respect & Inclusion
• Adaptability

Additional Information

Dalhousie University supports a healthy and balanced lifestyle. Our total compensation package includes health and dental plans, a health spending account, an employee and family assistance program and a tuition assistance program.

Application Consideration

Applications from current university employees and external candidates are assessed concurrently. Current university employees will be given special consideration.

We sincerely appreciate all applications and note that only candidates selected for an interview will be contacted directly by the hiring department or Human Resources.

Diversity Statement

Dalhousie University commits to achieving inclusive excellence through continually championing equity, diversity, inclusion, and accessibility. The university encourages applications from Indigenous persons (especially Mi’kmaq), persons of Black/African descent (especially African Nova Scotians), and members of other racialized groups, persons with disabilities, women, persons identifying as members of 2SLGBTQ+ communities, and all candidates who would contribute to the diversity of our community. For more information, please visit www.dal.ca/hiringfordiversity .

Posting Detail Information

Number of Vacancies 1

Open Date 07/27/2023

Close Date 08/03/2023

Open Until Filled No

Special Instructions to Applicant

Quick Link for Direct Access to Posting https://dal.peopleadmin.ca/postings/14308