Service Centre Clerk Jobs

Working knowledge of Microsoft Office and other computer programs/technology (testing may be conducted on candidates)

Knowledge of SAP an asset

Knowledge of Medical Terminology an asset

Keyboarding skills minimum of 40 wpm required, 60 wpm is preferred (testing may be conducted on candidates)

Proven team player with excellent communication and interpersonal skills required

Commitment to continual learning and willing to share knowledge and support the development of co-workers

Assurer le support de premier niveau en fonction des besoins des usagers et, s’il y a lieu, en escalader les requêtes.

Créer et modifier les accès des usagers et leur profil sur les systèmes informatiques.

Produire, mettre à jour et diffuser les guides et documents de formation et d’utilisation des logiciels d’exploitation et d’application

Explorer, identifier et promouvoir l’utilisation efficace des technologies de bureautique.

Opérer les systèmes de sauvegarde et effectuer des requêtes de récupération de fichiers

Agir à titre de personne ressource pour les divers appareils mobiles.

Assurer le support de premier niveau en fonction des besoins des usagers et, s’il y a lieu, en escalader les requêtes.

Créer et modifier les accès des usagers et leur profil sur les systèmes informatiques.

Produire, mettre à jour et diffuser les guides et documents de formation et d’utilisation des logiciels d’exploitation et d’application

Explorer, identifier et promouvoir l’utilisation efficace des technologies de bureautique.

Opérer les systèmes de sauvegarde et effectuer des requêtes de récupération de fichiers

Agir à titre de personne ressource pour les divers appareils mobiles.

One year of Administrative/Business experience in a health care setting preferred.

Outstanding customer service skills; patient-focused approach essential.

Requires the completion of one (1) year of Community College; successful completion of Medical Terminology course preferred.

Proven accurate keyboarding of net minimum 40 words per minute OR 106 keystrokes per minute.

Proven ability to work with sensitivity and compassion with oncology patient population and their family/support people.

One year of Administrative/Business experience in a health care setting preferred.

Outstanding customer service skills; patient-focused approach essential.

Requires the completion of one (1) year of Community College; successful completion of Medical Terminology course preferred.

Proven accurate keyboarding of net minimum 40 words per minute OR 106 keystrokes per minute.

Proven ability to work with sensitivity and compassion with oncology patient population and their family/support people.

One year of Administrative/Business experience in a health care setting preferred.

Outstanding customer service skills; patient-focused approach essential.

Requires the completion of one (1) year of Community College; successful completion of Medical Terminology course preferred.

Proven accurate keyboarding of net minimum 40 words per minute OR 106 keystrokes per minute.

Proven ability to work with sensitivity and compassion with oncology patient population and their family/support people.

Experience in the development of effective operational and implementation plans, goal setting, team leadership and management.

Strong change management skills, especially related to building relationships and trust, and communicating clearly to facilitate alignment and change.

Alternative combinations of education and experience may be considered.

Deep understanding of data management, HRIS platform technologies (Workday preferred but not required).

Team Management & People Leader

Key Performance & Service level Management

Ability to operate related office equipment, including relevant computer skills

Ability to keyboard at 45 wpm

Ability to deal with others effectively.

Physical ability to carry out the duties of the position.

Ability to communicate effectively both verbally and in writing.

Knowledge of enrolment management practices and student information systems.

Experience in academic records and information management.

Experience supporting applications such as word processing, spreadsheets, and point of sales.

Proven organizational and problem solving skills in a high volume environment with tight deadlines and minimal supervision.

Strong interpersonal and communication (verbal and written) skills.

Experience in customer service and staff supervision.

One year of Administrative/Business experience in a health care setting preferred.

Outstanding customer service skills; patient-focused approach essential.

Requires the completion of one (1) year of Community College; successful completion of Medical Terminology course preferred.

Proven accurate keyboarding of net minimum 40 words per minute OR 106 keystrokes per minute.

Proven ability to work with sensitivity and compassion with oncology patient population and their family/support people.

Promote and champion the benefits of Incident, Problem, Change, Request, Knowledge Management, CMDB and other IT Service Management processes.

Expert knowledge of ITIL framework and have managed transformation and ongoing operations of Service Management processes.

Knowledge of change management methodology (PROSCI ADKAR, Kotter).

In-depth knowledge of IT Service Management (ITIL) frameworks.

Excellent presentation, time management, and collaborating skills.

Ensure all service management processes enable service agility.

Ability to operate related office equipment, including relevant computer skills

Ability to keyboard at 45 wpm

Ability to deal with others effectively.

Physical ability to carry out the duties of the position.

Ability to communicate effectively both verbally and in writing.

Salaire entre 24-26$/h selon l’expérience.

Poste à temps plein, du lundi au vendredi de jour (8h00 à 16h00).

Poste en présentiel (près de la gare de la Gauchetière, à Montréal).

Possibilité de faire du temps supplémentaire si désiré pour divers remplacements.

Répondre rapidement et professionnellement aux appels entrants provenant des différents bâtiments (au Canada).

Prendre les informations du client ainsi que ses coordonnées et ouvrir un billet et dans le système SAP.

What you have to offer:

Ready to Make an impact?

Here’s Where You’ll Be Focusing

Provide great customer service by ensuring the store shelves are stocked and by responding to customer needs

Maintain and stock product displays and shelves that meet company standards

Ensure accurate product scanning and identify inventory needs and assist with ordering

Setup company-directed promotions and programs

Keep department areas neat and ensure health and safety standards

A team player with an attention for detail

Effective use of WCG’s Case Management System and other systems and databases

Development of enhanced tools & resources (EO Works, Case Management System)

Ability to pivot and lead change management

Strong customer service skills and ability to overcome objections

Comprehensive and flexible health and dental benefits

For complete job requirements, see the full visit our careers page at wcgservices.com

Knowledge and education of the clinic referral processes

Two years related experience working in an ambulatory oncology setting

Experience using ARIA, One Content, Meditech, Millennium, OPIS, SHARE Portal, and STAR preferred

Knowledge of diagnostic testing procedures

Excellent communication skills with the ability to deal in a compassionate and supportive manner with oncology patients

Grade XII plus recognized one year administrative/business program

3 years of management and/or leadership experience preferred. That coupled with sales experience would be a bonus!

Hands-on experience with vehicles is an asset, but not required.

Our comprehensive benefits and pension package starts on your first day of employment.

We are a growing organization where opportunities for advancement, training, and skill-development are always coming up.

Adding value to the customer and identifying opportunities to boost your store’s revenue.

You show an interest in your team and focus on helping extraordinary people grow.

Types technical and non-technical materials such as correspondence, medical reports, statements, medical billings, various documents and reports, and educational materials.

Performs receptionist duties by receiving and forwarding calls, receiving visitors, providing information and directing individuals to appropriate areas.

Composes and signs correspondence such as confirmation of appointments and form letters as directed or drafts correspondence for review and signature.

Maintains appointment calendars by arranging and confirming appointments.

Maintains various records and departmental operating statistics.

Performs other related duties as assigned.