Conference Centre Coordinator Jobs

Are you looking for a supportive, collaborative workplace with great teams and inspiring leaders? You’ve come to the right place. We’re looking for ambitious people who share our values and want to make every day better for people around the world. If this sounds like you, and the career below sounds exciting, we’d like to hear from you.
Working Arrangement
In Office

Key Accountabilities:

• Escalate more serious matters to the Conference Center Manager for resolution
• Address other administrative tasks, e.g., ensure compliance to corporate confidential policies and procedures for all meeting/events for Conference Center operational excellence; report facilities issues through the Building Engines request system; provide back-up support for the Corporate Real Estate Administrative Assistant including but not limited to responding to ServiceLine and locker requests
• Review and identify meeting/event objectives with client and discuss requirements, including the size of the meeting amenities. Ensure that all options are identified to the Conference Center Manager to meet client requirements and Conference Center safety procedures.
• Complete meeting utilization reporting on a monthly basis
• Work with Meeting Room Technology Team to block off rooms for repairs and upgrades and coordinate room changes for clients as a result
• Maintain impeccable physical appearance of the Conference Centre and meeting rooms and ensure property maintenance and report physical repairs as required
• Schedule bookings in a timely manner that can accommodate set-up changes while ensuring the Conference Centre is supported during business hours – including presentation rehearsals prior to actual meetings.
• Respond to or appropriately refer all requests that come in by phone, email or in person
• Confirm necessary support services with client, coordinate and ensure that all are on schedule ahead of the meeting and ensure proper set up. Support services include Meeting Room Technology technicians, furniture movers for room set-ups, caterers (coordinate set-up/tear-down timing to accommodate other meetings), and cleaning staff.
• Assist with meeting room set ups as required. This includes but is not limited to moving tables and equipment

Job Requirements

• Post-secondary degree/diploma or equivalent business experience
• Experience with meeting room technology an asset, or willingness to learn
• Two or more years of event/meeting planning or related work experience
• Adherence to deadlines and follow up to get necessary inputs
• Strong attention to work products/details
• Strong facilitation, organizational, verbal, and written communication skills
• Self-starter, highly organized
• Demonstrated ability to handle multiple tasks and effectively organize work assignments
• MS office (Outlook, Teams, PowerPoint, Excel, Word, Sharepoint) required
• Superior customer service skills required
• Able to work independently and within a team structure
• Strong organization and time management skills with the ability to maintain effective relationships
• Ability to multi-task in a timely and professional manner and handle large volumes of requests with frequent interruptions. Often must respond to immediate business needs
• Capable of technical training on Conference Center equipment to provide back-up support

Working Conditions
Conference Centre operating hours are routinely Monday - Friday during business hours. However, Conference Centre services typically begin in the early morning prior to the start of business day, and meetings, events and services can extend into the evening following the end of the business day. The incumbent will be flexible in working hours to accommodate as needed. This is an in-office role with some flexibility to work from home on occasion.
Every career at Manulife/John Hancock provides the opportunity to learn new skills and move your career forward. Ready to make an impact somewhere? What are you waiting for? Apply today.
About John Hancock And Manulife
John Hancock is a unit of Manulife Financial Corporation, a leading international financial services group that helps people make their decisions easier and lives better. We operate primarily as John Hancock in the United States, and Manulife globally, including Canada, Asia and Europe. We provide financial advice, insurance and wealth and asset management solutions for individuals, groups and institutions. Assets under management and administration by Manulife and its subsidiaries were CAD$1.3 trillion (US$1.1 trillion) as of June 30, 2021. Manulife Financial Corporation trades as MFC on the TSX, NYSE, and PSE, and under 945 on the SEHK. Manulife can be found at manulife.com.
One of the largest life insurers in the United States, John Hancock supports more than 10 million Americans with a broad range of financial products, including life insurance, annuities, investments, 401(k) plans, and education savings plans. Additional information about John Hancock may be found at johnhancock.com.
Manulife is an Equal Opportunity Employer
At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].
Salary & Benefits
The annual base salary for this role is listed below.
Primary Location
Waterloo, Ontario
Salary range is expected to be between
$41,025.00 CAD - $68,375.00 CAD
If you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.
Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [email protected] for more information about U.S.-specific paid time off provisions.