Concierge Jobs

Reporting to the Guest Reception leadership team, the concierge is responsible for anticipating guest needs and assisting guests with making reservations in the outlets, spa or recreation programs. The concierge is responsible for providing each guest with a personalized experience they will remember.
You will have the opportunity to progress towards the role of Gold key Concierge from the esteemed Les Clefs d’Or organization. The resort will provide its support towards this progression and training.
Accountabilities
Build strong relationships with local community and local businesses
Act as an ambassador of the JW Marriott brand and the local area
Act as a lobby ambassador by greeting and assisting guests during arrival and departure experience
Provide a timely response to guest inquires and requests
Provide guests with detailed descriptions of activities and events and confirm enrollment or sign up of event with guests
Arrange transportation for guests/visitors when necessary
Be knowledgeable about current and upcoming special events and activities throughout the hotel
Promote recreation activities and outlets to guests
Provide concise and accurate directions to guests
Check in and check out guests and provide assistance with luggage
Welcome and acknowledge each and every guest with a smile, eye contact and a friendly verbal greeting using the guests’ names when possible
Compliance with all safety regulations of assigned tasks, and ensure a clean and safe working environment with active participation in the health and safety program
Adhere to all environmental policies and programs as required
Other duties as assigned
Requirements
Degree, diploma or certificate in hospitality, travel & tourism or other related discipline
Work experience in the hospitality industry an asset
Strong knowledge of the resort facilities and services and local area
Strong communication and conversation skills
Experience with a property management systems
Proficient with computer systems, and ability to learn new programs
Working Conditions
· Required to move, lift, carry, pull and place objects weighing less than or equal to 50 pounds without assistance
· Must be able to work flexible hours including evenings, weekends and holidays
· Stand, sit or walk for an extended period of time or for an entire shift
· Reach overhead and below the knees, including bending, twisting and pulling
· Move over sloping, uneven or slippery surfaces
JW Marriott The Rosseau Muskoka is an equal opportunity employer. We are committed to inclusive, barrier-free recruitment and selection processes and work environment in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). The Human Resources department will work with applicants requesting accommodations at any stage of the hiring process.
JW Marriott The Rosseau Muskoka is committed to building a more diverse workplace and encourages all qualified applicants to apply.
Job Types: Full-time, Permanent, Seasonal
Benefits:
Dental care
Employee assistance program
Extended health care
On-site gym
On-site parking
RRSP match
Vision care
Schedule:
8 hour shift
Overtime
Supplemental pay types:
Overtime pay
Ability to commute/relocate:
Muskoka, ON: reliably commute or plan to relocate before starting work (required)
Work Location: In person