Sales Manager -Convention Centre Services

Position Overview
The Sales Manager (Convention Center) is responsible for effectively guiding customers through event experiences, identifying solutions that meet their goals and objectives, resulting in a compelling event experience. Utilizes all available tools to ensure maximum event and revenue capture from assigned customer base. Cultivates and maintains relationships with key hotel personnel to enhance the overall business relationship with hotel. Supports Company initiatives, business strategies and Core Values. This position reports to a Sr. Sales Manager, Sales Director, or Director, Event Technology.
Key Job Responsibilities
Revenue Generation

• Understand event cost structure and incorporates this into solution designs according to established profitability guidelines.
• Attend site visits, pre-conference planning meetings, and appropriate venue meetings as necessary to support the customer event experience.
• Effectively prepare and present quotes and proposals in a timely manner to customers, including those submitted through www.Encore.com, venue booking system, or other sources as assigned.
• Effectively collaborate with vendors and other departments/divisions of the company to capture and service events.
• Drive Results by soliciting and securing business through a proactive, consultative sales approach, utilizing ENCORE’s sales process and methodology.

Relationship Management

• Thoroughly research and understand customer history and previous experiences, in order to create more personalized customer experiences.
• Value People by attending customer meetings, understanding their goals and responding to their questions, concerns, and challenges.
• Do the Right Thing by ensuring all customer information is up to date and accurate in the Customer Relationship Management system (CRM) at all times.
• Actively refer and guide customers through the ENCORE network, leveraging contacts to secure additional opportunities with existing customers.
• Deliver World-Class Service by cultivating and maintaining relationships with customers, venue personnel and various ENCORE supporting functions and departments.

Sales Accountability

• Maintain knowledge of new product/service offerings and emerging technology supporting meetings and events.
• Learn and adopt all SOPs related to the role and any new initiatives/programs that are implemented.
• See the Big Picture by supporting the sales forecasting efforts at home location, ensuring they are accurate and submitted timely.
• Maintain a healthy pipeline at all times that ensures achievement of established revenue targets.
• Ensure all known opportunities are in CRM and completely accurate and updated at all times.

Job Qualifications

• Strong written and verbal communication skills
• 1 year technology sales or hospitality experience preferred
• Bachelor of Business Administration or 1+ years of ENCORE or equivalent experience required
• Prior sales experience in audiovisual is a plus
• Technical aptitude and computer proficiency required

Competencies (by Core Values)

• Collaborates
• Professionalism
• Hospitality
• Responsiveness
• Decision Quality
• Demonstrates Self-Awareness
• Builds Networks
• Instills Trust
• Business Insight
• Plans and Aligns