Call Centre Sales Manager Jobs

Dedicated to providing a great customer experience

Passionate about chocolate and excited about our Chocolatier Training Program

Enthusiastic about selling a quality product

Energetic and enjoy meeting new people

Excited about working in a team setting All successful applicants must have:

Open availability for all types of shifts

Steeped in Retail experience, with 1+ year in a management position

Oversee the store's inventory management procedures

Backed by managerial experience in sales or operations at a complex, customer-focused retailer

Develop new processes that improve Warby Parker’s ability to serve customers and optimize their shopping experiences

Manage and implement daily zoning schedules

Equipped with exceptional interpersonal skills

Maintain knowledge of new product/service offerings and emerging technology supporting meetings and events.

Attend site visits, pre-conference planning meetings, and appropriate venue meetings as necessary to support the customer event experience.

Thoroughly research and understand customer history and previous experiences, in order to create more personalized customer experiences.

See the Big Picture by supporting the sales forecasting efforts at home location, ensuring they are accurate and submitted timely.

Bachelor of Business Administration or 1+ years of ENCORE or equivalent experience required

1 year technology sales or hospitality experience preferred

Demonstrated conflict management skills including ability to facilitate consensus with internal and external users

Working knowledge of applicable collective agreements and related legislation, labour standards and/or statutory requirements

Plus a minimum (5) years recent related experience

Sound knowledge of contemporary and best practices in call centre operations and incident reporting including call centre/phone system technology

Demonstrated conceptual, analytical and reasoning skills

Full Time – Manager, Call Centre