Coordinator, Enrolment Service Centres (Hfx)

Position Details

Position Information

Position Title Coordinator, Enrolment Service Centres (HFX)

Department/Unit Registrar's Office

Location Halifax, Nova Scotia, Canada

Posting Number S308-23

Employee Group DPMG

Position Type Regular, On-Going

Duration of Contract (if applicable)

Employment Type Full Time

Full-time Equivalency (FTE) 1.0

Salary $51,234 - $68,435 per annum

Classification ADM-04

Provisional Statement

This is a provisional classification. Formal regular review classification procedures may be initiated at any time by the incumbent or supervisor after the incumbent has worked a minimum of six months in the role.

About Dalhousie University

Dalhousie University is Atlantic Canada’s leading research-intensive university and a driver of the region’s intellectual, social and economic development. Located in the heart of Halifax, Nova Scotia, with an Agricultural Campus in Truro/Bible Hill, Dalhousie is a truly national and international university, with more than half of our almost 21,000 students coming from outside of the province. Our 6,000 faculty and staff foster a vibrant, purpose-driven community, that celebrated 200 years of academic excellence in 2018.

Job Summary

The Registrar’s Office (RO) is a large, multi-unit, multi-site operation involved in the entire academic experience of Dalhousie students, from recruitment and admissions through to convocation and beyond. Reporting to the Associate Director, Enrolment Service Operations, the incumbent is responsible for the management of the daily operations of the Enrolment Service Centres ( ESC ) in Halifax that combine the functions of the Registrar’s Office, Student Accounts, the Bookstore and the DalCard Office.

Key Responsibilities

• Work collaboratively with other members of the Registrar’s Office to coordinate and ensure the accurate maintenance of academic records and information.
• Develop procedures to guide the outcomes of the ESCs, ensuring alignment with policies, regulations, and the strategic priorities of the Registrar’s Office. Implement appropriate measures and controls to guarantee a high level of accuracy in all aspects of the ESC .
• Ensure service excellence in our partnerships with operations for Student Accounts, DalCard, UPass, Bookstore and Registrar functions.
• Hire, supervise and support NSGEU , student, and temporary casual employees, including delivering a comprehensive on-boarding program for new team members. Ensure the core values of the RO are a focus in all areas of work.
• Create a culture of service excellence focused on meeting time sensitive deadlines and creating a positive experience for prospective and current students, parents, guidance counselors, faculty and staff.
• Responsible for the daily management and coordination of both Halifax Enrolment Service Centres for the RO. Ensure accurate processing of student records, student loans, confirmation of enrolments and transcripts as well as oversee effective management of financial transactions, including serving as the campus cashier.

Note

Due to operational requirements, the successful applicant is required to work in-person on campus.

Required Qualifications

• Advanced knowledge of Microsoft Office suite of programs.
• Undergraduate degree, plus a minimum of three to five years’ related administrative experience (or equivalent combination of training and experience).
• A high degree of interpersonal and communication (verbal and written) skills.
• Experience developing business processes, policies and procedures.
• Knowledge of Student Information systems
• Proven excellence in staff supervision and management.
• Ability to work under pressure, meet tight deadlines, and function at a high level with minimal direct supervision
• Proven ability to maintain a high level of confidentiality.

Assets

• Experience in academic records and information management.
• Experience in Banner.
• Experience in a university setting.

Job Competencies

The successful candidate is expected to demonstrate proficiency in Dalhousie’s core and leadership competencies (https://www.dal.ca/dept/leaders.html), in particular:

• Respect & Inclusion
• Knowledge & Thinking Skills
• Adaptability
• Communication
• Service

Additional Information

Application Consideration

Applications from current university employees and external candidates are assessed concurrently. Current university employees will be given special consideration.

We sincerely appreciate all applications and note that only candidates selected for an interview will be contacted directly by the hiring department or Human Resources.

Diversity Statement

Dalhousie University commits to achieving inclusive excellence through continually championing equity, diversity, inclusion, and accessibility. The university encourages applications from Indigenous persons (especially Mi’kmaq), persons of Black/African descent (especially African Nova Scotians), and members of other racialized groups, persons with disabilities, women, persons identifying as members of 2SLGBTQ+ communities, and all candidates who would contribute to the diversity of our community. For more information, please visit www.dal.ca/hiringfordiversity .

Posting Detail Information

Number of Vacancies 1

Open Date 07/27/2023

Close Date 08/08/2023

Open Until Filled No

Special Instructions to Applicant

Quick Link for Direct Access to Posting https://dal.peopleadmin.ca/postings/14341