Enrolment Services Representative Jobs

Understanding of database management, including query writing, Experience with Clockwork software preferred

Excellent time management skills and the ability to set prioritize and meet deadlines

3 -5 years of student service experience or experience coordinating services for persons with disabilities

Strong understand of the Learning Management Systems, such as D2L

Management and Staff Careers website

Work collaboratively with Access Advisors to identify appropriate assistive services to support students with disabilities

Schedules student appointments utilizing computer software including Microsoft Office (Word and Excel) and specialized disability management software programs (Clockwork)

Post-secondary education or combination of education and experience. A Certificate in Office Administration is a definite asset

Management and Staff Careers website

Responds to inquiries from students regarding registration requirements, disability funding opportunities, and the accommodation process

Provides information about documentation requirements to register for SAS services and provides accurate information regarding SAS programs and resources

Create and manage active and inactive student files according to departmental and university procedures

Supporting Electronic document management system: Synergize

Management and Staff Careers website

A minimum 1 year experience working in a post-secondary registrars office

Demonstrated experience working in an environment with peak periods and a high volume of inquiries

Comprehensive knowledge and understanding working with Peoplesoft (student administration); Banner or similar student administration systems is required

Experience utilizing and upholding calendar regulation & policy as it relates to student/client inquiries

Experience in academic records and information management.

Proven excellence in staff supervision and management.

Undergraduate degree, plus a minimum of three to five years’ related administrative experience (or equivalent combination of training and experience).

Knowledge of Student Information systems

Advanced knowledge of Microsoft Office suite of programs.

Experience developing business processes, policies and procedures.

Previous insurance experience &/or post secondary education or equivalent

Determine whether insurance applications meet contractual provisions and the employee’s eligibility for various benefits according to the class & division structure.

Calculate benefit amounts based on the employee’s profile for accurate billing

Ability to organize and manage changing workloads independently

Excellent written and oral communication skills

Proven analytical and problem-solving skills

Excellent time-management skills and ability to prioritize effectively.

Knowledge of higher education admissions processes and regulations

Assist the manager in organizing, planning, and implementing strategy and ensuring that all required documentation is complete and accurate.

Assists manage the workload of the Enrolment Services daily by coordinating operations.

Liaise with other departments to ensure a smooth enrollment experience and a seamless transition for new students

Minimum of 2 years of front-line customer service experience.

Strong organizational and time management skills in planning, executing and completing tasks

Work experience within an education environment using a computerized student information system is preferred.

Appropriate referrals to other areas as needed (eg International Education, Student Accounts, Faculty Offices, Financial Aid, ASC or Wellness Centre)

Participating at information or process oriented meetings (i.e. Continuing Education, academic schools, Student Affairs, student program or orientations)

A minimum of three years practical experience working in a high-volume customer service environment.

Excellent customer service skills with a strong commitment to provide consistent high quality service.