Advisor, Assistive Services & Technology, Student And Enrolment Services

Position Overview
This opportunity is currently available for internal applicants only as THERE IS A STRONG INTERNAL CANDIDATE FOR THIS POSITION.
Student and Enrolment Services is currently seeking a Full-time Regular Advisor.
As a member of the Student Accessibility Services (SAS), the Advisor, Assistive Services and Technology works to increase access for students with disabilities by coordinating assistive services and identifying and training students to use a variety of assistive technologies. The Advisor operates in a highly stressful environment and will be responsible for managing a large caseload of students with highly complex learning needs. Ability to work under stressful condition and to meet deadlines, in particular during peak periods of the academic year, is critical for this position. As such, the position requires a high degree of analytical skills, and the incumbent must consistently demonstrate strong communication, facilitation, and negotiation and leadership skills. The Advisor must be able to establish and monitor priorities and exercise flexibility as required to achieve student and departmental goals. This position reports directly to the Director, Student Accessibility Services.
Position Description
Summary of Key Responsibilities (job functions include but are not limited to):

• Arrange for students to receive the necessary assistive services each semester
• Work with the Director, Student Accessibility Services, to develop and implement a comprehensive University wide policy on the use of assistive services on campus
• Maintain electronic and paper file systems with complete and accurate information about service providers, ensuring confidentiality of sensitive information
• Recruit & assign assistive service providers (ie. Scribes, sign language interpreters, academic aides, etc) to work with students
• Assist in the on-going maintenance of the SAS exam centre technology, including developing and monitoring technology renewal plans
• Work collaboratively with Access Advisors to identify appropriate assistive services to support students with disabilities
• Provides front-line support to troubleshoot assistive technology issues during exams
• Prepare detailed cost estimates for services provided each semester and monitor use of allocated funds
• Monitor students use of assistive services and work proactively to resolve difficulties
• Assist student to complete government funding applications for assistive services and technologies
• Conduct individual assessments of students to determine their need for assistive technology
• Plan and undertake individual and group orientation and training sessions on various assistive technologies
• Compile detailed statistics and information for reporting as needed
• Work with publishers, libraries and external agencies to fulfill student requests for materials in alternate formats
• Collaborate with the Manager, Accessibility Testing on software adaptive options for exam centre services (e.g. Text-to-Speech, Speech-to-Text, and Magnification)
• Advise SAS students on the range of assistive technology options available to support academic courses
• Work collaboratively with Access Advisors to identify appropriate assistive technologies to support students with disabilities, including identifying and recommending technologies for use as academic accommodations
• Advise the Director, Student Accessibility Services, on best practices with the field of assistive technology

Qualifications / Requirements:

• Strong ability to research and evaluate new products and services for students with disabilities
• Understanding of database management, including query writing, Experience with Clockwork software preferred
• Windows, MacIntosh, IOS and Android
• Ability to work all of the following platforms
• Strong critical thinking, judgment and decision making skills
• Undergraduate Degree in Education, Educational Technology, Community Rehabilitation or related discipline required
• Experience providing one-to-one and small group training. Teaching experience will be considered an asset
• 3 -5 years of student service experience or experience coordinating services for persons with disabilities
• Outstanding interpersonal communication skills, including written, oral, and presentation skills
• Experience with Speech-to-text, Text-to-Speech, and Magnification software is required
• Ability to work in a fast-paced environment with frequent interruptions from phones, staff and students.
• Experience working with federal and provincial funding agencies is an asset
• Strong understand of the Learning Management Systems, such as D2L
• Experience with assistive technologies, including experience assessing individual needs related to assistive technology
• Excellent time management skills and the ability to set prioritize and meet deadlines

Application Deadline: August 22, 2023
We would like to thank all applicants in advance for submitting their resumes. Please note, only those candidates chosen to continue on through the selection process will be contacted.
Additional Information
This position is part of the AUPE bargaining unit, and falls under the Specialist / Advisor Job Family, Phase 2 .
To find out more about management and staff opportunities at the University of Calgary and all we have to offer, view our Management and Staff Careers website .
The University strongly recommends all faculty and staff are fully vaccinated against COVID-19.
About The University Of Calgary
The University of Calgary is Canada’s leading next-generation university – a living, growing and youthful institution that embraces change and opportunity with a can-do attitude. Located in the nation’s most enterprising city, the university is making tremendous progress on its Eyes High journey to be recognized as one of Canada’s top five research universities, grounded in innovative learning and teaching and fully integrated with the community it both serves and leads. The University of Calgary inspires and supports discovery, creativity and innovation across all disciplines. For more information, visit ucalgary.ca .
The University of Calgary has launched an institution-wide Indigenous Strategy in line with the foundational goals of Eyes High , committing to creating a rich, vibrant, and culturally competent campus that welcomes and supports Indigenous Peoples, encourages Indigenous community partnerships, is inclusive of Indigenous perspectives in all that we do.
As an equitable and inclusive employer, the University of Calgary recognizes that a diverse staff/faculty benefits and enriches the work, learning and research experiences of the entire campus and greater community. We are committed to removing barriers that have been historically encountered by some people in our society. We strive to recruit individuals who will further enhance our diversity and will support their academic and professional success while they are here. In particular, we encourage members of the designated groups (women, Indigenous peoples, persons with disabilities, members of visible/racialized minorities, and diverse sexual orientation and gender identities) to apply. To ensure a fair and equitable assessment, we offer accommodation at any stage during the recruitment process to applicants with disabilities. Questions regarding [diversity] EDI at UCalgary can be sent to the Office of Equity, Diversity and Inclusion ( [email protected] ) and requests for accommodations can be sent to Human Resources ( [email protected] ).
Do you have most but not all the qualifications? Research show that women, racialized and visible minorities , and persons with disabilities are less likely to apply for jobs unless they meet every single qualification. At UCalgary we are committed to achieving equitable, diverse, inclusive and accessible employment practices and workplaces and encourage you to apply if you believe you are right for this role.
We encourage all qualified applicants to apply, however preference will be given to Canadian citizens and permanent residents of Canada.