Admissions Officer, International Credentials, Student And Enrolment Services

Position Overview
Student and Enrolment Services is currently seeking a Full-time Regular Admissions Officer, International Credentials.
The Undergraduate Admissions Office supports over 40,000 undergraduate applications, including over 9000 international applications annually through advising, and evaluation. In accordance with policies and standards established by the University, the Admissions Officer provides expertise in work related to the admission of students to the university and the determination of transfer credit. The Admissions Officer assesses eligibility for admission and admits applicants who meet approved academic requirements. The Admissions Officer has the expertise and advising ability to help applicants navigate admission requirements and processes to determine an applicant's eligibility and provides support through the application process. High standards in quality of work are necessary as errors directly affect students, the confidence of academic units, and the reputation of the University of Calgary. As a member of this team, the Admissions Officer reports to the Assistant Registrar, Undergraduate Admissions and will have an impact on meeting institutional goals for enrollment and those outlined in the Global Engagement Strategy. Efficient time management is critical to ensure all deadlines are met and to ensure the efficient completion of work responsibilities related to the position. The Admissions Officer requires a good understanding of the University's academic programs, admission requirements (and international equivalencies), course transferability, and must keep abreast of regulation and process changes. This role reports to the pinciple investigator
Position Description
Summary of Key Responsibilities (job functions include but are not limited to):

• Reviews and assesses eligibility for admission to the University of Calgary for applicants with primarily international credentials. This includes reviewing and verifying documentation from various educational backgrounds, completing data entry, clearing alerts, conducting grade conversions and calculating admission averages
• Responds to student and faculty inquiries relating to undergraduate, Open Studies and Special Admission Category admissions by phone, email and in-person
• Provides extensive knowledge of application procedures and can advise team, applicants or prospective students on procedural inquiries
• Assists with recruitment and conversion functions by participating in relevant activities, attending events and shifting operational priorities to support targeted recruitment efforts
• Acts as a resource to other units within the Office of the Registrar, Faculties and campus service units.
• Ensures qualified applicants are admitted in an efficient and timely manner in accordance with admission criteria and competitive standards established by the university and faculties
• Often works autonomously and requires strong time-management and decision-making skills
• Reviews courses taken at other institutions to determine transferability to the University of Calgary and posts credit as applicable. This includes posting transfer credit for UCalgary Letter Of Permission and/or Exchange students
• Works with applicants and faculties across campus to provide a seamless and efficient admissions process of students. Develops cooperative and trusting relationships with stakeholders
• Requires in-depth understanding of admission criteria, as outlined in the Academic Calendar, for all undergraduate programs, Open Studies and Special Admission Categories
• Develops and maintains general admission information and documentation in support of the service strategy
• Expected to manage time effectively in order to meet and maintain service standards
• Assists with training new staff as needed

Qualifications / Requirements:

• Demonstrated ability to work in a fast-paced, high pressure, team-based environment and meet deadlines
• Effective interpersonal skills with sensitivity to race, ethnicity, religion and culture and ability to convey information with diplomacy and tact
• Excellent attention to detail and accuracy and maintains high quality and consistency of work
• A minimum of two years advising prospective students at a post-secondary institution is required
• A minimum of one year reviewing and evaluating student transcripts is required
• Ability to embrace change in a dynamic environment
• A minimum one year working with the Student Administration components of PeopleSoft is required
• Ability to work in a confidential setting and demonstrate good judgment in dealing with sensitive or problem situations
• Strong professional communication and problem-solving skills
• Excellent customer service skills and a desire to contribute to a positive student experience
• A strong desire to work in a team-based environment to meet team goals and to continue professional development on a regular basis
• A minimum of two years related experience in post-secondary admissions is required
• Demonstrated ability to use a variety of software, including MS Office (or equivalent), an electronic document management system, a Student Information System (PeopleSoft or equivalent), Customer Relationship Management tool and to operate in a highly automated, paperless environment
• Ability to be decisive and thoughtful while simultaneously working with a level of ambiguity
• A four-year University bachelor degree from an accredited/recognized institution is required

Application Deadline: July 24, 2023
We would like to thank all applicants in advance for submitting their resumes. Please note, only those candidates chosen to continue on through the selection process will be contacted.
Additional Information
This position is part of the AUPE bargaining unit, and falls under the Specialist / Advisor Job Family, Phase 2 .
To find out more about management and staff opportunities at the University of Calgary and all we have to offer, view our Management and Staff Careers website .
The University strongly recommends all faculty and staff are fully vaccinated against COVID-19.
About The University Of Calgary
The University of Calgary is Canada’s leading next-generation university – a living, growing and youthful institution that embraces change and opportunity with a can-do attitude. Located in the nation’s most enterprising city, the university is making tremendous progress on its Eyes High journey to be recognized as one of Canada’s top five research universities, grounded in innovative learning and teaching and fully integrated with the community it both serves and leads. The University of Calgary inspires and supports discovery, creativity and innovation across all disciplines. For more information, visit ucalgary.ca .
The University of Calgary has launched an institution-wide Indigenous Strategy in line with the foundational goals of Eyes High , committing to creating a rich, vibrant, and culturally competent campus that welcomes and supports Indigenous Peoples, encourages Indigenous community partnerships, is inclusive of Indigenous perspectives in all that we do.
As an equitable and inclusive employer, the University of Calgary recognizes that a diverse staff/faculty benefits and enriches the work, learning and research experiences of the entire campus and greater community. We are committed to removing barriers that have been historically encountered by some people in our society. We strive to recruit individuals who will further enhance our diversity and will support their academic and professional success while they are here. In particular, we encourage members of the designated groups (women, Indigenous peoples, persons with disabilities, members of visible/racialized minorities, and diverse sexual orientation and gender identities) to apply. To ensure a fair and equitable assessment, we offer accommodation at any stage during the recruitment process to applicants with disabilities. Questions regarding [diversity] EDI at UCalgary can be sent to the Office of Equity, Diversity and Inclusion ( [email protected] ) and requests for accommodations can be sent to Human Resources ( [email protected] ).
Do you have most but not all the qualifications? Research show that women, racialized and visible minorities , and persons with disabilities are less likely to apply for jobs unless they meet every single qualification. At UCalgary we are committed to achieving equitable, diverse, inclusive and accessible employment practices and workplaces and encourage you to apply if you believe you are right for this role.
We encourage all qualified applicants to apply, however preference will be given to Canadian citizens and permanent residents of Canada.