Enrolment Services Assistant Manager

Description

Position at Toronto School of Management

Niagara College Toronto is a public college-private partnership between Niagara College (NC) and Toronto School of Management (TSoM), with academic delivery and student support services managed by Global University Systems (GUS) Canada. Niagara College Toronto and TSoM are part of the GUS Canada network of higher education institutions.

Position Job Title: Enrolment Services Assistant Manager

Description

Toronto School of Management (TSoM) is an innovative college offering a broad range of career-focused programs in Business, Hospitality and Tourism, Big Data, Cybersecurity, and Accounting. We provide relevant programs which ensure our students meet the demands of today’s ever-changing job market.

At TSoM, we recognize the importance of real workplace experience. We offer co-op programs and have partnered with employers from various industries to ensure that students maximize their potential and benefit from the duration of their studies with us. These partnerships support our students to gain real and valuable workplace experience. Our experienced faculty deliver the highest quality of education, using their expertise to help you achieve your full potential.

The Enrolment Services Assistant Manager is responsible for assisting and coordinating the department's main responsibilities at Niagara College Toronto. This position provides assistance to the Enrolment Service Manager in the process of enrolment for new students. The Enrolment Services Assistant Manager will provide exceptional customer service to students and agents, supervise the Enrolment Services team, and collaborate with academic advisors, faculty, and other departments to ensure a seamless transition for new students.

Duties include:

• Generate reports, analyze the data and deliver numbers based on reports and inputted data.
• Assist in evaluating employee performance and identifying hiring and training needs.
• Communicate with students regarding missing documents according to departmental timelines.
• Other duties as assigned.
• Foster an environment of cooperation and teamwork among Enrolment Services.
• Monitor documents uploaded to the student portal and agent portal, daily.
• Assist the manager in organizing, planning, and implementing strategy and ensuring that all required documentation is complete and accurate.
• Assists manage the workload of the Enrolment Services daily by coordinating operations.
• Liaise with other departments to ensure a smooth enrollment experience and a seamless transition for new students
• Support the Enrolment Services team to ensure their workload is completed on time.
• Track the progress of expected students every intake.
• Involved with the onboarding and training of new Enrolment Services team members.

Position Requirements:

• Minimum of 2 years of front-line customer service experience.
• Knowledge of higher education admissions processes and regulations
• Supervisory experience is preferred
• A post-secondary diploma in business or a related background is required.
• Minimum of 1 year in a leadership role
• Strong organizational skills and attention to detail

Knowledge And Skills

• Excellent time-management skills and ability to prioritize effectively.
• Proficient in Microsoft Office, including Word and Excel.
• Attention to detail and problem-solving skills. Ability to think critically analyzing student scenarios.
• Strong analytical skills.
• Ability to work under pressure and meet tight deadlines.
• Excellent interpersonal, relation-building, and communication skills.
• Excellent interpersonal, communication and customer services skills.
• Conduct themselves ethically, with elevated levels of accountability and integrity, demonstrating sound judgment and respect for the individuals in all interactions.

Toronto School of Management is an equal opportunity employer, and as such, positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, or religion or belief.

TSoM is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disability Act (AODA). If you require accommodation for a disability during any stage of the recruitment process, please indicate this in your cover letter.