Field Service Specialist Jobs

The Automation and Robotics Division is a team of problem solvers who automate and improve manufacturing processes through innovative projects. Speed, precision, flexibility, adaptivity, and tenacity are traits that our people share with the robotic systems we create. With an intense focus on customer experience, we are growing rapidly and constantly evolving.

Our team members tackle challenging robotic pick-and-place, packaging, palletizing, assembly, and quality inspection applications for clients across North America in multiple industries. Typical projects range between 3-12 months in duration, $100k to $10M+ in value, and 3 to 20 awesome team members you can count on.

Click here to see a JMP Solution in action: https://www.youtube.com/@jmpsolutions

What would a typical day be like?

• Perform scheduled semi-annual service visits
• Test, and final implementation of a variety of robotic and flexible automation systems
• Provide input and feedback to team members to support continuous improvement
• Troubleshooting onsite or remote highly technical challenges with customers, often with little prior direct experience with the system or customer requiring support
• Given the nature of the work, employees do work over weekends or outside of standard business hours as required. Trips to customer sites in North America several times per year are required, typically lasting 1-2+ weeks per trip. Typical travel up to 60-80% of the year in North America.
• Calibrate and troubleshoot PLC’s, robots, motion systems, and vision systems
• Gain exposure to several industries including food, consumer packaged goods, and heavy machinery
• Support customers experiencing challenges with existing robotic automation equipment by first gaining a thorough understanding of the current condition and issues
• Provide an extraordinary customer experience while tackling field service requests
• Perform regular preventative maintenance on robots, including tasks such as oil replacements, cleaning, and lubrication to ensure optimal performance and longevity

What qualifies you for this opportunity?

• Relentless pursuit of learning and growth in the world of industrial automation
• Loves to travel and be on the road, thrives in high pressure situations
• Ability to comprehend existing PLC and robot programs, electrical drawings
• A minimum of 5 years in a manufacturing an/or integration environment using Rockwell/AB controls, HMI’s, sensors, and vision systems
• Customer service onsite experience
• Eagerness to roll-up your sleeves to troubleshoot equipment, turn wrenches, and check wiring
• Experience with Robotics would be considered an asset

How could you boost your application?

• A portfolio of projects in which you made significant contributions
• Collaborating with a multi-disciplinary team on innovative projects
• Experience with programming and electrical design
• Proficiency with reading electrical and mechanical drawings

What does JMP Offer You?

Here at JMP, we offer a very generous compensation and benefits package including:

• RRSP Matching
• And more!
• Dental coverage
• Health
• 401K Matching

Convergix

CONVERGIX Automation Solutions (CONVERGIX) is a global systems integrator specializing in custom automated manufacturing systems including, robotics, controls, material handling, information systems, and process automation. As a complete solutions provider, we offer our customers technical expertise and creative solutions to dramatically improve and enhance their processing, manufacturing, and logistics operations.

We are a single Source Automation Solutions Provider that leverages the Geography, Technology, Industry expertise and Capacity of the entire Convergix portfolio across the entire value chain for our customers. We leverage creative, solutions-oriented engineering and technology to close gaps in process efficiency and drive industries forward.

JMP Solutions (a Convergix Company)

Founded in 1987, JMP is an automation systems integrator offering solutions to diverse industrial and consumer end markets. It designs, engineers, and integrates hardware and software to automate its customers’ manufacturing and production facilities. Headquartered in London, Ontario, with an established North American footprint consisting of 17 office locations across the U.S. and Canada, the Company’s multi-geographic branch model provides it with a strategic advantage over smaller, sub-regional competitors, allowing it to provide targeted, local support while also growing with its blue-chip customer base across geographies and applications. We are certified as a “Great Place to Work” in both Canada and US. We have also been awarded one of the “Top 50 Best Workplaces Canada” nine (9) times, including Best Workplaces for Inclusion, for Women and Professional Services 2021 and 2022.

What does JMP value?

Our values are our foundational concepts on which we build JMP; we adhere to these no matter what mountain we climb.

• Integrity: We do what we say we will do, every time, all the time.
• Respect: We promotes a caring environment of mutual respect for employees, customers, partners, and communities
• Collaboration: We team together to achieve far more than we could on our own
• Leadership: We value people who lead by example, take pride in what they do and inspire others
• Relationships: We identify professional working relationships and create opportunities to develop those relationships
• Excellence: We set high standards of performance for ourselves and our team

Why join the JMP team?

As a growing company in the industrial technology industry and rooted with strong corporate values, JMP Solutions can offer a unique value proposition to employees. Our employee promise is a rewarding employee experience delivered through a focus on three key areas:

• Impact and Recognition
• Flexibility and Collaboration
• Development and Career Growth

We thank all candidates for their interest, however only those considered for an interview will be contacted.

JMP Solutions has an accommodation program in place that provides reasonable accommodations for employees with disabilities. If you require a specific accommodation because of a disability or a medical need, please contact Human Resources.