Service Coordinator/ Cashier Jobs

Company Description

Laura Canada is an iconic and innovative family-owned retailer housing two leading women’s fashion apparel brands, Laura and Melanie Lyne. Based in Laval, Quebec, we design, produce, market and distribute quality apparel across Canada. We proudly employ over 2,000 dedicated team members and operate more than 140 locations and two online stores. We attribute our success to the unwavering commitment of our team to delivering outstanding customer experiences while embodying our shared values of integrity, respect, teamwork, performance, and passion.

At Laura Canada, we believe that delivering an outstanding customer experience is driven by our commitment to an outstanding employee

experience.

Role Summary

The Laura Canada Service Coordinator assists with the management of merchandise in every way, including receiving, visual merchandising, window display, markdowns, cash desk and preparing outgoing merchandise. Provides exemplary service to all customers.

Critical Functions

• Assists management by installing marketing signage throughout store, read Email and takes action.
• Places goods on sales floor in accordance with visual merchandising directives.
• Completes markdowns and prepares outgoing merchandise quickly and accurately.
• Unpacks and accurately verifies all incoming merchandise, steaming where necessary and removing excess tags in a timely manner.
• Captures all relevant customer information including emails and enter them into the CRM (Customer Relations Management) system.
• Places a sense of urgency in executing administrative requirements as directed (i.e. extracting communications received via email, customer orders, supply orders, etc.).
• Promotes effectively the loyalty program to all customers.
• Is responsible in maintaining the cash desk clean and organized.
• Customer Service
• Handles customer issues/questions related to returns, customer orders or exchanges in a professional and positive manner.
• Assists management by changing product placement within store to ensure color and product stories are coherent, especially as new goods are received regularly and older goods are sold.
• P.O.S System
• Promotes and executes Customers Orders.
• Executes all P.O.S. procedures accurately and efficiently (i.e. refunds, transfers, customer orders, etc.).
• Controls all cash handling and adheres to LP policies and procedures (i.e. float counts, deposits, etc.).
• Provides exemplary customer service at cash desk (stop, drop and serve when a client needs assistance, manage line-up, acknowledge clients in line, fold and handle merchandise with care, thank the client, walk around counter to hand the purchase to client).
• Merchandise and Visual Presentation
• Dresses window mannequins adhering to visual standards, including any mandatory directives that may be issued.

Requirements

• Demonstrates initiative on an ongoing basis.
• Basic computer skills
• English and/or French as required
• Experience in a retail environment preferred
• Sense of urgency
• Positive attitude and confident
• Conducts oneself in a professional manner.