Tech Support Specialist Jobs

Technical Support Specialist

Description

The technical support specialist performs technical and end-user support functions to ensure optimal performance and maximum productivity. This includes receiving, prioritizing, documenting and actively resolving end-use help requests.

Responsibilities

• Providing tier 1 technical support services to end users;

• Providing mobile devices support services;

• Performing hardware and software installations, upgrades and troubleshooting;

• Managing and prioritizing calls in a help desk ticketing tracking system;

• Providing basic end-user training; and

• Developing knowledge base articles for end users.

Desired Skills

• Degree in computer science or related field;

• Relevant industry certifications;

• Experience with a help desk ticketing system;

• Experience with one or more operating systems and environments;

• Knowledge of desktop security best practices;

• Excellent verbal and written communication skills;

• Excellent analytical, problem-solving and decision-making skills; and

• Excellent interpersonal and negotiation skills.

Applications and Technologies

• Desktop operating systems: Windows 10, Mac OS;

• Mobile operating systems: , iOS, Android;

• Knowledge of Microsoft Exchange;

• Microsoft Active Directory;

• Microsoft Office;

• Microsoft SharePoint; Microsoft End Point Manager

• SQL;

• Java environment; and

• WebShere Application Server.

Must Haves:

• Knowledge of ticketing system i.e Service Now preferred
• Providing mobile devices support services
• Desktop operating systems: Windows 10, Mac OS;
• Performing hardware and software installations, upgrades and troubleshooting
• 2+ years of call centre and technical support experience
• Managing and prioritizing calls in a help desk ticketing tracking system
• Mobile operating systems: , iOS, Android;
• Providing basic end-user training
• Providing tier 1 technical support services to end users

Nice to Haves:

• Microsoft End Point Manager (In Tune)