Implementation Specialist Jobs

SysAid is a software company that provides IT Service Management (ITSM) and Asset Management solutions through a SaaS (Software as a Service) model. We serve over 5,000 customers worldwide and help organizations increase efficiency using automation, analytics, and AI.

As we keep growing our Professional Services team, we are looking for an Implementation Specialist to take part in managing the implementation process of our products. This role allows you to gain experience designing and implementing ITIL assessments and procedures, work with global clients, and join a team of professionals.

What will you be doing:

• Understand the business processes and application environment, and gather the requirements.
• Lead customers through the implementation process focusing on off-site implementations (using scheduled sessions and web conferencing).
• Maintain technical proficiency through self-training.
• Provide technical support to cross-functional teams for our product.
• Meet the clients' expectations and internal deadlines to ensure a timely and successful implementation process.

What you bring:

• You have strong oral and written English communication skills.
• 1-2 years of former experience with Technical support roles with a level of knowledge in the IT, and ITIL fields.
• You’re able to manage projects under time limitations, handling multiple tasks simultaneously.
• You’re able to deliver presentations to all business levels.
• Desire and motivation to develop your technical and interpersonal skills by supporting the implementation processes of a SAAS product.
• ITIL Foundation Certificate- an advantage.