Jr. Desktop Support Jobs

Job Title: Junior Desktop Support

Location: Toronto, ON

Type: 12 month contract

Starts: As soon as possible

Overview

Our client is seeking a Jr. Desktop Support resource to become a part of the Desktop Support Team.

Role

• Provide excellent customer service; patient, polite, courteous support in a patient and professional manner
• Provide excellent customer service to users with issues regarding hardware or software issues within assigned time frames
• Repair/upgrade/support PC’s, Laptops and or Printers
• Provide desktop support for users with their PC’s, laptop and BlackBerry issues

Skills

• University or College Degree in IT (or equivalent, related working experience in IT) and A+ or

MCSE certification.

• Excellent English language communications skills (written and verbal) with a professional, courteous customer service focus
• Professional, outgoing and friendly disposition with reliable work ethic
• Ability to work within a fast paced environment and make frequent work re-prioritization decisions
• 1 to 2 years of prior Desktop Support experience within a large Enterprise environment providing telephone, remote, desktop or deskside support (hardware/software support)

Technical Skills

• Experience working with Lotus Notes (Ver. 7 or 8) would be a definite asset though training will be provided
• Experience should be comprised of supporting and troubleshooting hardware and software; capable of break fix support (hard drives, peripherals and exchanging or upgrading hardware and new PC/Laptops
• Experience supporting Blackberry handheld devices; BES server support would be an asset.
• Good understanding of basic TCP/IP protocol , VPN and WiFi technology
• Strong Hardware break/fix experience (PC’s, Laptop’s)
• Experience supporting Windows XP, Vista and Win7 with a good understanding of MS Office suite
• Experience creating imaging (using Norton Ghost or RIS or ImageX or WDS) on PC’s or Laptops.