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Company | Intact |
Address | Toronto, Ontario, Canada |
Employment type | FULL_TIME |
Salary | |
Category | Software Development,Insurance,Financial Services |
Expires | 2023-10-11 |
Posted at | 8 months ago |
Nos employés sont au cœur de ce que nous faisons de mieux : aider les gens, les entreprises et la société à aller de l’avant dans les bons moments et à être résilients dans les moments difficiles. En vous joignant à notre équipe, vous contribuerez à ces efforts aux côtés de gens expérimentés et passionnés.
- Continuous Improvement: Identify opportunities for process optimization and improvements within the group benefits administration function. Proactively suggest enhancements that can enhance the overall client experience.
- Collaboration: Collaborate closely with cross-functional teams, including underwriting, claims, and sales departments, to facilitate smooth communication and efficient problem-solving. Contribute to a positive and cohesive team environment.
- Bilingual Support: Leverage your bilingual skills to provide seamless support to clients in both English and French, fostering strong relationships and enhancing client satisfaction.
- Inquiry Resolution: Utilize your in-depth knowledge of Intact's group benefits products and services to effectively address client questions, concerns, and requests. Ensure that each interaction leaves clients feeling supported and valued.
- Administrative Duties: Accurately process client requests, updates, and changes related to group benefits plans. Maintain detailed and organized records of all interactions and transactions, ensuring compliance with company policies and procedures.
- Client Engagement: Engage with clients from diverse regional groups across Canada via telephone, email, and other communication channels. Provide prompt, accurate, and courteous responses to their inquiries, demonstrating a deep understanding of Intact's group benefits offerings.
- Compliance: Adhere to regulatory requirements and industry standards, ensuring that all interactions and transactions are conducted ethically and in line with Intact's policies.
- Communication Skills: Outstanding verbal and written communication skills, with the ability to convey complex information in a clear and concise manner.
- Bilingualism: Proficiency in both English and French is an asset, enabling effective communication with clients across Canada.
- Problem-Solving: Demonstrated ability to analyze client inquiries, identify underlying issues, and provide appropriate solutions or escalate matters as necessary.
- Experience: Prior experience in a call center or customer service role is essential, with a proven track record of delivering exceptional client service.
- Group Benefits Knowledge: Familiarity with group benefits products, services, and terminology is preferred. A solid understanding of insurance concepts, particularly in the group benefits context, is advantageous.
- Organizational Skills: Strong organizational skills to manage a high volume of calls, inquiries, and administrative tasks efficiently.
- Team Player: A collaborative mindset with the ability to work effectively within a team, contributing to a positive and supportive work environment.
- Un accès à des outils et à des ressources qui vous aident à rester en santé physiquement et mentalement, à accueillir le changement et à communiquer avec vos collègues
- Des dirigeants et des collègues inspirants qui vous soutiennent et contribuent à votre développement
- Un programme d’action communautaire, car ce qui vous tient à cœur fait partie de ce qui vous rend unique et la façon dont vous redonner à la collectivité doit l'être tout autant
- Un régime complet d’avantages financiers qui reconnaît vos succès
- Un régime de retraite et d’avantages sociaux flexible et complet, et un service de soins de santé virtuels
- Des réseaux inclusifs dirigés par des employés pour informer, inspirer, faire entendre, établir des relations et offrir des occasions de perfectionnement
- Un régime d’achat d’actions des employés parmi les meilleurs de l’industrie, avec une cotisation de contrepartie correspondant à 50 % des actions nettes achetées
- Des aménagements de travail flexibles
- Un écosystème d’apprentissage dynamique en milieu de travail, offrant des parcours d’apprentissage, du contenu interactif en ligne et des programmes inspirants
- Un compte de dépenses mieux-être pour favoriser un mode de vie sain et actif
- La possibilité d'acheter jusqu'à cinq jours de congé supplémentaires chaque année
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