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Bilingual Technical Support Jobs

Helpdesk / Technical Support (Bilingual English And French)
By Dawn InfoTek At Toronto, Ontario, Canada
Knowledge of computer software, such as configuration management software, desktop communications software, operating system software.
1-2 Years Customer Service Experience
Strong Verbal and written communication skills,
Empathy, finesse and interpersonal skills.
- Previous Help Desk or Contact Center experience
empathy, finesse and interpersonal skills.
Bilingual Inbound Support Representative_Fr
By Intact At Toronto, Ontario, Canada
Organizational Skills: Strong organizational skills to manage a high volume of calls, inquiries, and administrative tasks efficiently.
Communication Skills: Outstanding verbal and written communication skills, with the ability to convey complex information in a clear and concise manner.
Bilingualism: Proficiency in both English and French is an asset, enabling effective communication with clients across Canada.
Problem-Solving: Demonstrated ability to analyze client inquiries, identify underlying issues, and provide appropriate solutions or escalate matters as necessary.
Un régime complet d’avantages financiers qui reconnaît vos succès
Un régime de retraite et d’avantages sociaux flexible et complet, et un service de soins de santé virtuels
Bilingual Technical Support Representative, Alarmforce [Bell Canada]
By CareerBeacon At Toronto, Ontario, Canada
Personal motivation, excellent organizational skills and exceptional time management skills
Post-Secondary Education in a related field (i.e. networking, computer science, security, etc.), or High School Diploma with equivalent work experience, preferred
Previous experience in a technical support call centre environment, valuable
Answer customer's questions and solve their problems at first contact
Assume responsibility for customer issues and follow up on a timely basis to ensure the problem has been resolved
Provide immediate support for emergencies
Future Opportunities - (Bilingual - French) Customer Technical Support Specialist (Remote)
By GEOTAB At Canada
Develop and maintain Knowledge base articles within the Geotab Community.
1-3 years working experience in customer service/support capacity.
1-3 years working experience in troubleshooting technical issues.
Post-Secondary Diploma/Degree specialization in technology or a related field highly valued or equivalent work experience.
Excellent verbal and written communication skills.
Strong analytical & critical thinking skills and a natural problem solver.
Bilingual Technical Support Jobs
By Recruit Action inc. At Laval, Quebec, Canada
Provide superior customer experience by delivering remote hardware, software, and network technical support solutions to internal and external customers and partners.
Proactively communicate the benefits of issue diagnosis and resolution to customers.
Contribute to knowledge systems to enhance solutions provided to customers.
Provide feedback on policies and procedures to improve the customer experience.
Maintain product and software knowledge.
Perform well in performance metrics related to customer experience and technical issue resolution.
Technical Support Associate Jobs
By Secureframe At Canada
Experience with AWS technology, including using compute, networking, storage, and database AWS services as well as AWS deployment and management services
Become a technical product knowledge expert on our platform with guidance from our team members.
2+ years of experience in technical customer support
Experience supporting and troubleshooting cloud environments (AWS, Azure, GCP) and other SaaS tools (GitHub, Atlassian, HR software, etc.)
Can meet customers where they are in terms of a technical knowledge standpoint.
Medical, dental, and vision benefits for you and your dependent(s)
Technical Support Specialist - Bilingual French/English
By Hornetsecurity At Montreal, Quebec, Canada
You build personal customer relationships and focus on offering an awesome customer experience.
You have knowledge/experience with Hyper-V and/or VMware virtualization platforms.
You have knowledge/experience with Microsoft VSS.
You help in user education.
You have excellent logical, analytical and problem-solving skills.
You possess good customer etiquette and the ability to manage high profile customers well under pressure.
Technical Business Analyst (Bilingual)
By Bits In Glass At Canada
Assist in change management activities, including creating training materials and conducting training sessions for end-users.
In-depth knowledge and hands-on experience with MuleSoft’s Anypoint Platform, including API-led connectivity and integration patterns.
Collaborate with business stakeholders to gather and document business requirements for MuleSoft integration projects.
Translate business requirements into technical specifications, including API specifications, data mapping, and integration patterns.
Act as a liaison between business stakeholders, technical teams, and project managers, facilitating effective communication and understanding.
Proactively mitigate and manage critical escalations and at-risk accounts; communicate effectively and appropriately with internal and external leaders and executives.
Technical Support Jobs
By KORE At Winnipeg, Manitoba, Canada
Experience working with Customer Relationship Management (CRM) tools
Excellent customer service skills and experience working in a support organization
Experience working with wireless providers
Responsibilities Of This Position Include
First line of customer support
Respond to customer requests for support via ticket and phone
Bilingual Uw Support Jobs
By AIG Insurance Company of Canada At Toronto, Ontario, Canada

We are looking for a Bilingual UW Support for min. 6 months either in Toronto or Montreal! Available as remote or hybrid. Feel free to reach out if you are interested!

Technical Support Jobs
By Cardinal Couriers At Mississauga, Ontario, Canada
Ability to develop strong and positive relationships with staff, management, and clients.
Minimum 2-3 years of experience in a related work environment
Working knowledge of .net environment, Web Services and SQL 2005/2008 databases.
Hands on with a sense of urgency, ability to prioritize deliverables and manage multiple priorities.
Strong written and verbal communication skills required to communicate at all levels of the organization.
Group health benefits including disability and life insurance.
Technical Support Technician Jobs
By Phoenix HR Service At Scarborough, Ontario, Canada
·Customer relationship management: Maintain a positive and professional relationship with customers, ensuring their satisfaction with our services and solutions.
·Escalation management: Identify and escalate complex technical issues to senior technicians or appropriate teams, ensuring timely and effective resolution.
·Problem-solving skills: Strong analytical and problem-solving abilities to diagnose and troubleshoot technical issues independently or collaboratively.
·Time management: Ability to prioritize and manage multiple tasks effectively, meeting deadlines and maintaining attention to detail.
·Remote support: Utilize remote access tools to troubleshoot and resolve customer issues efficiently, ensuring minimal disruption to their operations.
·Knowledge base development: Contribute to the creation and maintenance of technical support documentation, including FAQs, troubleshooting guides, and knowledge base articles.
Bilingual Support Specialist Jobs
By Certn At Canada
Experience in data entry, or customer service.
2 years experience or greater in tech environments, data entry and customer service.
Stay up to date on product training and knowledge.
Where applicable, promote new Certn products and offerings to better serve client needs.
Prior experience supporting customers via email, live chat and phone.
Some experience in a tech environment or fast-paced business environment.
Technical Coordinator ( Bilingual-Sherbrooke) Jobs
By ClickJobs.io At Sherbrooke, Quebec, Canada

[French version bellow] Adecco is currently recruiting for a Technical Coordinator for a permanent position and fully on-site. This role with our client located in Sherbrooke, QC. The schedule is from ...

Technical Support Specialist (Bilingual French/English)
By SourceDirect Consulting Ltd At Richmond Hill, Ontario, Canada
Provide customer education where needed due to gaps in networking, product knowledge etc.
Follow up on technical cases including proper escalation and management of the case until case closure.
Experience in a technical support role in a networking/security company or equivalent education
Manage customer communications and expectations until the closure of each case
Strong troubleshooting and problem-solving skills
Exceptional interpersonal and communication skills.
Bilingual Sales Support Role (Fortune 500 Company)
By Aston Carter At Burlington, Ontario, Canada
Provide Retail Finance Quotations to Dealer Partners, customer and internal staff.
Assisting territory managers and supporting a sales force for Ontario.
Bilingual English & French Communication skills (verbal and written)
2-4 years experience in a similar type of sales role
Job duties include, but are not limited to the following:
Provide support to the Local office and the field sales team.
Technical Coordinator ( Bilingual-Sherbrooke) Jobs
By ClickJobs.io At Quebec, Canada

[French version bellow] Adecco is currently recruiting for a Technical Coordinator for a permanent position and fully on-site. This role with our client located in Sherbrooke, QC. The schedule is from ...

Bilingual Technical Csr Jobs
By Bilingual Source At Canada
Promote company products, features, and benefits through consultative customer qualification
Maintain a working knowledge of company products and services. Opportunity to specialize in certain operational processes will be encouraged
Contribute to process improvements by leveraging direct feedback and experience and proposing new initiatives or changes
Ensure a positive, accurate and professional customer experience.
Respond to customer inquiries in a Tier 1 capacity using multiple communication channels (live chat, email, and phone).
Prioritize tickets accordingly based on company's operational processes as well as sound judgement.
Bilingual Technical Support Specialist (Biomedical)
By ZEISS Medical Technology At North York, Ontario, Canada
BA/BS in Engineering or Sciences or an equivalent combination of education and experience. Technical experience may be substituted for education.
High degree of technical proficiency, excellent problem-solving skills, and analytical abilities required.
Experience with basic electronics, mechanics, optics, personal computers, basic operating systems, and strong knowledge of networking set ups and protocols preferred.
Manage Customer Care Tickets in SAP / CRM software.
Determine initial diagnosis, provide technical support, and potentially resolve issues utilizing remote systems such as ZEISS Smart Service.
Communicate and manage appointments with customers and FSE team.
Bilingual Technical Specialist(Fr/En), Canadian Tire Corporation
By Canadian Tire Corporation At Toronto, Ontario, Canada
Collaborate with IT units and business stakeholders to fully understand the business processes and requirements supported by the applications.
Maintain documentation and provide knowledge transfer for other system support analysts.
Identify and communicate support requirements and develop troubleshooting and repair processes.
Evaluate business processes to ensure operational processes and procedures align with support capabilities.
Ensure business and operational support documentation exists for knowledge sharing.
Facilitate training sessions to ensure knowledge transfer and cross training across the support teams.