Technical Business Analyst (Bilingual)

Do you want to work for an award-winning professional services company? Bits In Glass was voted Canada’s Great Place to Work for four years in a row, and the Denver Business Journal Best Places to Work for two years in a row. Bits In Glass has also won numerous Partner of the Year awards from the vendors we partner with.

Bits In Glass or “BIG” is a great place for energetic IT Professionals to work and grow. As a high-growth firm, we have ample opportunities for advancement and our company culture is based on getting the job done while having fun!

Bits In Glass (BIG), is seeking a talented and experienced MuleSoft Technical Business Analyst to join our dynamic team. As a MuleSoft Technical Business Analyst, you will play a pivotal role in bridging the gap between our business stakeholders and technical teams, ensuring the successful implementation of MuleSoft integration solutions. You will be responsible for analyzing business requirements, designing technical solutions, and facilitating effective communication between stakeholders

Roles and Responsibilities:

• Translate business requirements into technical specifications, including API specifications, data mapping, and integration patterns.
• Anticipate needs and position training, support and other solutions that may be needed for a successful customer experience.
• Act as a liaison between business stakeholders, technical teams, and project managers, facilitating effective communication and understanding.
• Conduct user acceptance testing (UAT) and gather feedback to validate the functionality and usability of MuleSoft integrations.
• Collaborate with technical teams to provide guidance and support throughout the development and implementation process.
• Retain and nurture relationships post-engagement to ensure ongoing opportunities are realized and acted upon appropriately.
• Proactively mitigate and manage critical escalations and at-risk accounts; communicate effectively and appropriately with internal and external leaders and executives.
• Assist in change management activities, including creating training materials and conducting training sessions for end-users.
• Work closely with development teams and architects to design and document MuleSoft integration solutions, ensuring alignment with business goals.
• Assist in data analysis, ensuring data integrity, quality, and security in MuleSoft integration projects.
• Conduct in-depth analysis of business processes, workflows, and systems to identify opportunities for improvement and recommend technical solutions.
• Collaborate with business stakeholders to gather and document business requirements for MuleSoft integration projects.

Required Experience:

• Collaborative and consultative work style, ability to thrive in a high velocity, highly dynamic work environment.
• Strong understanding of business processes, requirements gathering, and analysis.
• In-depth knowledge and hands-on experience with MuleSoft’s Anypoint Platform, including API-led connectivity and integration patterns.
• Bilingual in French and English Preferred .
• Bachelor’s degree in Computer Science, Information Systems, or a related field is preferred.
• Excellent communication and interpersonal skills to effectively collaborate with both technical and non-technical stakeholders.
• Experience working on enterprise level technical projects
• Experience in data analysis and mapping, ensuring data integrity and security in integration projects.
• Proven 3+ years of experience as a Business Analyst or Technical Business Analyst, specifically working on MuleSoft integration projects.
• Strong problem-solving skills and ability to navigate complex technical challenges.
• Proficient in translating business requirements into technical specifications and vice versa.
• Relevant MuleSoft certifications, such as MuleSoft Certified Developer or MuleSoft Certified Integration Architect, are a plus.
• Highly developed soft skills, with the ability to adjust communication style based on the audience or difficult client situations.

***This role requires up to 35% travel within Canada and the United States. As a result, we will only be considering NAFTA compliant candidates at this time. The TN Visa requires candidates that are a citizen of Canada, the United States or Mexico.

BIG offers a competitive total compensation plan, including an annual bonus and ESOP program, healthcare benefits and a professional development budget.

BIG is a high-growth Global Cloud Consulting firm with offices in the US, Canada, UK and India. We are a team of experienced IT professionals who help organizations of all sizes automate their business by leveraging modern platforms such as, MuleSoft, Appian, and a host of RPA technologies.

Join our team and be part of an exciting journey as we leverage MuleSoft’s Anypoint Platform to drive innovation and streamline our integration landscape. If you are a skilled MuleSoft Technical Business Analyst looking for an opportunity to make a significant impact, we invite you to apply and contribute to our success.

To apply, please submit your resume, along with a cover letter highlighting your relevant experience and why you believe you would be a great fit for this role.