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Company | Ducen |
Address | Montreal, Quebec, Canada |
Employment type | CONTRACTOR |
Salary | |
Category | IT Services and IT Consulting |
Expires | 2023-09-17 |
Posted at | 9 months ago |
- The technical Q1 Analyst, is our front door for all incidents or service requests sent internally via the SOS tool (internal tool to NTS).
- Need to speak French/English, work at our office 3times/week, need to speak with internal customers. good customer care.
- They are responsible to coordinate with the different teams impacted if one tool is down to solve the problem reported with the SLAs request.
- All these tools are to monitor and report on state of health.
- Those tools are: UIM, Spectrum, Prognosis, 3rd party vendors, iOP Mon, UCA and Bali who are internal tools.
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