Business Analyst- Guidewire Digital Portal- Remote

André Global Inc. is a global provider of information technology services. Since 2002, we have helped our clients in the APAC region achieve their business goals by leveraging the power of technology. In 2016, we entered the AMERICAS to re-create similar success here as well. Headquartered in New York City, we are now serving our global clients.

We strive to deliver customer satisfaction through our service quality to all our clients!

Our global and diverse team helps our customers achieve their project goals at a faster pace with high affordability but without any compromise on quality. We take pride in providing an outstanding quality of service to all our customers starting from startups, small businesses to Fortune 500.

With more than a decade of experience servicing customers across geographies, we have stationed ourselves at a unique position in the global market. Our ability to assemble the best workforce in record time has been a great asset to our clients.

The Business Analyst is responsible for working with functional areas of the business to understand system change requests and then prepare design documents for the Frontline IT organization to develop from.

Essential Duties

• Be the liaison between functional leads, development teams and support teams.
• Work with the QA team to ensure test cases are current, correct, and cover alternative paths for existing and new system functionality.
• Review and analyze how changes to the business process and / or business needs will impact technical requirements throughout the system and organization.
• Support production releases Perform smoke testing
• Clarify requirements prior to delivery of documentation to the Application Delivery team.
• Work with Operations team to triage production issues prior to development involvement.
• Become an expert on Guidewire systems and our system implementations.
• Knowledgeable on integrations with internal and external applications; research any dependencies and work on system design plan with solution architect and developers.
• Support UAT (User Acceptance Testing) sessions during UAT phase.
• Create Software Requirements Specifications, use cases, technical requirements, wireframes, system flow diagrams, and other documentation for Guidewire configurations and custom software development projects.
• Work with major functional areas of the business to understand and document change requests submitted to the IT organization.
• Shepherd ideas through the System Development Life Cycle to ensure new business processes and system changes are documented, developed, tested, and promoted successfully

Required Skills

• 4+ years of hands-on experience as an IT Business analyst in Guidewire Digital Portal projects: Product navigation, Product model, Policy or Claims or Billing Transactions, Integrations, OOTB functionality and integrations, Business rules, Troubleshooting incidents/issues etc.
• Skilled at writing detailed Software Requirements Specifications (SRS), use cases, and wireframes.
• Experience working daily in cross-functional teams.
• Thorough knowledge and experience of agile methodologies.
• Strong background using defect-ticketing software (such as Rally, JIRA, etc.) to document software requirements, user stories, defects for development teams.
• Skilled at negotiating consensus among departments that request sometimes conflicting or inconsistent software requirements.
• Proficient using browser web development tools.
• Hands-on experience in one or more products: Customer Engage, Producer Engage, Customer Engage, GPA, AMP, Claims portal

Qualifications

• Attention to detail and ability to multi-task.
• Strong analytical skills and a self-starter attitude required.
• Bachelor's degree from an accredited college or university.
• Proficient computer skills, including Microsoft Suite (Word, PowerPoint, Outlook, and Excel)
• Excellent written and verbal communication skills.
• Ability to manage time effectively and work on tasks with competing priority.
• Familiarity with HTML, XML, SOAP APIs, UX Design
• P&C Insurance industry experience is must.

Education And/Or Experience

College Degree and 4 6 years related experience.

4+ years of Guidewire Digital products implementations, upgrade, or conversion experience as an IT Business Analyst