Technical Business Analyst (Canada)

The Company

Serving the People Who Serve the People

Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and their constituents together. We are on a mission to support our customers by meeting the needs of their communities and implementing our technology in ways that are equitable and inclusive. Granicus has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as the best companies to work on BuiltIn.

Over the last 25 years, we have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers powering an unmatched Subscriber Network that uses our digital solutions to make the world a better place. With comprehensive cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services, Granicus empowers stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada. By simplifying interactions with residents, while disseminating critical information, Granicus brings governments closer to the people they serve—driving meaningful change for communities around the globe.

Want to know more? See more of what we do here .

This Technical Business Analyst role lives within the customer engagement arm of the Granicus’ Digital Services Implementation Team and is a key member of the Implementation Services (IS) team. This team helps customers (government agencies) create valued online services, and partners with customers to enhance the way that government organizations support their communities through strategic experience management. While this position may work with all products in the Digital Services portfolio, the primary focus is on the AMANDA software (Advanced Management and Data Automation).

As a Technical Business Analyst, you will bridge the gap between our government clients' business needs and the technical capabilities of the AMANDA software platform. Leveraging your 5+ years of experience, along with your advanced SQL skills, you will collaborate closely with cross-functional teams, including government stakeholders, software developers, project managers, and quality assurance professionals. Your role will involve gathering, analyzing, documenting, and communicating requirements, utilizing advanced SQL queries, to drive the successful delivery of AMANDA software solutions within the unique context of government processes. Your insights and expertise will be instrumental in optimizing government workflows, improving operational efficiency, and ensuring client satisfaction.

Please note, due to the networks and access this position has, candidates need to be able to obtain a Canadian government security clearance at the 'Secret' level if selected for this role. Therefore candidates must be Canadian citizens to be considered for this position.

What you're impact will look like :

• Identify opportunities for software enhancements and process improvements based on government user feedback and evolving needs.
• Work closely with government clients and stakeholders to understand their specific processes, objectives, and challenges.
• Stay updated on industry trends, best practices, and advancements within the gov tech sector.
• Create detailed business requirement documents (BRDs), functional specifications, use cases, user stories, and process flow diagrams tailored to government agencies.
• Ensure that requirements are comprehensive, well-structured, and aligned with both government expectations and software capabilities.
• Utilize advanced SQL querying to analyze data and gain insights into government processes, aiding in requirements identification.
• Analyze and map current and future government processes to identify areas for improvement and optimization.
• Coordinate with software developers, project managers, and QA teams to accurately translate government business requirements into software features.
• Facilitate effective communication between technical and non-technical stakeholders, ensuring a shared understanding of requirements within the gov tech context.
• Participate in the testing and validation of AMANDA software solutions for government agencies to ensure alignment with defined requirements and quality standards.
• Collaborate with QA teams to develop and execute test plans, ensuring comprehensive coverage of government-specific scenarios.
• Elicit, document, and prioritize clear and actionable requirements for AMANDA software implementations and enhancements within the gov tech sector.

You will love this job if you have:

• Proficiency in using requirement management tools and software documentation platforms.
• Proven experience of 5 years as a Business Analyst, preferably working with AMANDA software or similar enterprise solutions within the gov tech sector.
• Familiarity with software development methodologies (e.g., Agile, Scrum) and project management concepts.
• Advanced proficiency in SQL, with the ability to write complex queries and analyze data effectively.
• Strong understanding of business process analysis, requirements gathering, and documentation within government contexts.
• Have experience working with remote teams
• Are fluent in Canadian English and French
• Proactive and data-driven
• Effective communication and interpersonal abilities to interact with government clients, developers, and project teams.
• Excellent analytical and problem-solving skills, with keen attention to detail.
• Ability to manage conflict and influence decision-making at all levels of the organization.
• Ability to work independently and collaboratively within a team.
• Bonus if you:

Security Requirement:

Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program.

Must be willing and able to obtain/maintain a Secret-level security clearance through the Government of Canada. Details regarding the requirements for a Secret-level security clearance can be found on this website: https://www.tpsgc-pwgsc.gc.ca/esc-src/msc-csm/chap4-eng.html#s42

Granicus is committed to providing equal employment opportunities. All qualified applicants and employees will be considered for employment and advancement without regard to race, color, religion, creed, national origin, ancestry, sex, gender, gender identity, gender expression, physical or mental disability, age, genetic information, sexual or affectional orientation, marital status, status with regard to public assistance, familial status, military or veteran status or any other status protected by applicable law.