Business Analyst/Analyste D'affaires - Bilingual

Are you a tech-savvy individual with a curious mind and a passion for driving change in the business world?

Join Ridgebase, where our mission is to develop innovative technology solutions that simplify and inspire small and medium-sized business owners and their teams.

As a part of our team, you'll have the opportunity to work with other tech enthusiasts and creative problem-solvers who are committed to finding the best solutions for our clients. We're looking for individuals who are eager to learn and possess exceptional social skills, as we work collaboratively to drive innovation and create a positive impact.

If you're fascinated by the inner workings of businesses, their processes, and how they operate, and have a desire to create a positive impact, Ridgebase may be the perfect fit for you!

What you bring:

• An ability to pivot and adjust to changing project requirements or client needs;
• An effective multitasking under pressure with high accuracy and attention to detail;
• An excitement to be part of a small but fast-growing, innovative company;
• An interest in emerging technologies and continuous learning;
• An eagerness to learn, teach, and support others;
• A strong analytical and problem-solving skills;
• A strategic business mindset with experience in technology;
• An excellent communication and interpersonal abilities;
• A commitment to self-improvement and personal growth;
• An ability to work collaboratively and autonomously, adapting to a dynamic environment.
• An interest in strategic planning and a willingness to take on a front-line advisory role;
• A problem-solving mindset with a knack for finding innovative solutions in unfamiliar situations;

What you'll be doing:

• Creating visual representations and reports: Develop clear and concise visual aids to communicate recommendations and project progress to stakeholders, while also documenting project progress, findings, and outcomes in comprehensive reports for client.
• Business Coaching and Staff Training: Advise, coach and provide training to key stakeholders on how to improve business operations and ensure the effective adoption and ongoing use of recommended solutions.
• Providing continuous improvement support: Monitor implemented solutions and work closely with clients to identify opportunities for further enhancement, ensuring their tools and systems continue to evolve and meet their changing business needs.
• Making recommendations: Develop strategic recommendations based on industry best practices to address client needs and optimize their use of tools and technology.
• Translating business requirements: Understand core business needs and convert them into well-defined technical specifications for solution development.
• Helping organizations improve their processes: Work with clients to identify and analyze their current processes, and develop and implement solutions to improve their efficiency, effectiveness, and scalability.
• Evaluating client environments: Assess clients' current technology infrastructure, tools and system usage and needs to identify opportunities for improvement, including operating systems, communication and collaboration tools, productivity suites, project management tools, CRM systems, ERP systems, business intelligence and analytics tools etc.
• Deploying solutions: Collaborate with internal and external teams to implement proposed solutions and ensure successful adoption by clients.
• Conducting research: Stay informed on industry trends and advancements to inform recommendations and solution design.

Basic Qualifications:

• Excellent oral and written communication skills in both French and English.
• Minimum of 3 years of experience in a Business Analyst, Product Owner, or related role;
• Degree in Business Administration or Management, Information Systems, Finance, Economics, Computer Science, Information Technology or a related field (or equivalent experience);

Preferred Qualifications and/or Experience:

• Domain-based technical certifications and/or experience (e.g., Power Platform, Azure, SharePoint, Make, AWS, etc.)
• Demonstrated experience, certifications and/or expertise in quality assurance/control processes and methodologies.
• Project management certification (e.g., PMP, Scrum, Agile);

Our Core Values:

At Ridgebase, our core values guide our work and shape our company culture. These principles are the foundation of our commitment to delivering exceptional services and driving innovation in the business world:

1. Happy Team, Robust Culture & Trust: We know a happy team, strong company culture, and trust in our team members lead to satisfied customers and outstanding results.
2. Innovation & Curiosity: We embrace creativity, explore new ideas and technologies, and cultivate an inquisitive mindset to provide the best solutions for our clients.
3. Collaboration & Open-mindedness: We foster an environment that values teamwork, diverse perspectives, and embraces new ideas, fostering a culture of continuous improvement and growth.
4. Continuous Learning & Adaptability: We encourage growth through ongoing education, staying informed about industry trends, and being flexible and responsive to change.
5. Client Focus & Extreme CX: We prioritize clients' needs and are dedicated to delivering exceptional customer experiences, always going the extra mile to exceed their expectations.

At Ridgebase, we are proud to offer a comprehensive benefits package that supports the well-being and work-life balance of our employees:

• Extremely flexible remote work options: Experience the comfort and convenience of working from home when needed or at our office located in Hull, including convenient on-site parking.
• Life and Disability insurance: Gain peace of mind with our life insurance policy and protect your income in case of illness or injury with disability coverage.
• And more!!!
• Comprehensive health care: Benefit from extended health care coverage, including medical, vision, and mental health services starting on your first day.
• Competitive employee compensation program: Enjoy competitive salaries, bonuses, access to company equity and a profit-sharing program, and participate in our employee referral program when bringing top talent to our team.
• Relaxed dress code: Enjoy the freedom of dressing casually in the workplace.
• Continuous learning and professional development: Expand your skills and knowledge through our commitment to continuous learning, with access to training resources, workshops, and opportunities for professional growth.
• Flexible work schedule: Manage your work and personal life with ease through a flexible working arrangement, optimizing work-life balance.
• Generous paid time off: Take time to recharge with our competitive paid time off policy.
• Employee assistance program: Access confidential support for personal and work-related challenges through our insurance provider.
• Fun work environment and colleagues: Immerse yourself in a lively, engaging atmosphere where we don't take ourselves too seriously.