Desktop Support Technician (Ontario)

As a leading manufacturer of nutritional supplements and other health-building products, we are dedicated to enhancing the wellbeing of our customers - through research, development and delivery of effective nutritional products. It is our mission to contribute to the lives of our customers, employees, suppliers and the communities we serve, in a cooperative and sustainable manner.

We are seeking an experienced Desktop Support Technician to join our team. In this role, you will be responsible for diagnosing and resolving hardware and software issues, as well as providing technical support for our desktop systems. Working both in a virtual Cloud and local environment, your understanding of the Microsoft desktop environment running Microsoft based applications will allow you to provide the technical support to resolve issues quickly.

Shift: Monday to Friday 8:00am – 4:30pm in office

In this role, you will:

• Compose outage notifications and follow the escalation matrix to resolve major incidents.
• Participate in IT projects, develop the knowledge base, and educate users about computer applications.
• Support and troubleshoot enterprise applications hosted on Windows Servers.
• Escalate restoration beyond the scope of on-site support to the appropriate tier 2 support team member.
• Install, configure, and troubleshoot desktop systems, workstations, printers, and network issues.
• Provide day-to-day technical support for hardware, network infrastructure, and internal desktop systems.
• Communicate highly technical information to both technical and non-technical personnel.
• Maintain passwords, data integrity, and file system security for the desktop environment.
• Utilize an ITSM system to track requests and remotely assist field technicians with hardware escalations and client environments.
• Interact with multiple computer platforms in a multi-layered client-server environment to ensure seamless connectivity.
• Prepare and document post-incident reports during major incidents, following the incident management process.
• Diagnose and resolve a wide range of desktop application problems and network connectivity issues to minimize downtime.
• Perform general maintenance tasks and resolve less complex problems immediately, escalating more complex issues as needed.

You have:

• CompTIA A+ Certification (or similar) is a plus.
• Strong written and verbal communication skills.
• Proficiency in software installation and troubleshooting in a Windows environment.
• Experience with PC assembly or repair.
• Experience configuring, supporting, and troubleshooting basic Windows Servers (2012/2016/2019), Office 365, Azure AD, and Active Directory.
• Familiarity with installing, upgrading, supporting, and troubleshooting Enterprise Applications on MS Terminal Services.
• Minimum 1 year of experience in an enterprise/business IT environment.
• Knowledge of desktop hardware in an enterprise or business setting.
• Effective project/task management skills, meeting tight deadlines.

You get:

• A competitive wage and the opportunity to grow.
• The opportunity to work with great people, the ability to influence and lead change within a company dedicated to continuous improvement.
• Great benefits, including RRSP contributions, healthcare, health and personal spending accounts, wellness days, employee appreciation events and $200.00 per year to spend on company products in addition to employee discount pricing.

This position is open to all qualified applicants who are legally entitled to work in the country in which this job is located. Only electronic applications can be accepted. This position will close when a competitive candidate pool has been identified. We thank you all for your applications and a member of our team will contact you soon. All the best!

All Internal applicants will be given priority for consideration for the first five business days that this position is posted. After that five days, Internal applicants will be considered along with all other applicants; however, are guaranteed at minimum a call from the Talent Acquisition team.

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