Desktop Support Technician Ii

Overview

TekWissen Group is a workforce management provider throughout the USA and many other countries in the world. Our client is a global provider of managed services, infrastructure solutions consulting, and products. The Company offers end-to-end managed services, technology, and consulting to enable the digital workplace for enterprise, midsize and small businesses. In business since 1987, Client provides Managed Workplace Services including IT solutions and hardware and software resale, integration, and support services, and has numerous partnerships within the technology space such as HP, IBM, Cisco, Dell, Apple, Inc, Jamf Pro, AirWatch, and Microsoft.

Position: Desktop Support Technician II

Location: Brandon Manitoba R7A 2B3

Duration: 4 Months

Job Type: CONTRACT

Work Type: Onsite

Language: English

• Repair of high-end printers and multi-function devices
• Tech will be resolving Remedy tickets for operating system and application support, as well as installations, adds, moves, & changes.
• Basic network troubleshooting
• Documents, maintains, upgrades or replaces hardware and software systems
• Candidate should be able to work independently, as well as part of a team
• Hardware repair and software restoration at server component level
• Applications/laptop/desktop support.
• Performs a variety of complicated tasks
• Image Laptops, Schedule Customer Appointments, Remote Access with customers to confirm full functionality of the device being deployed.
• Candidate should display a high level of competency for time management and ticket handling
• We are looking for an experienced deskside support tech who can work independently and within a deskside support team.
• Deliver paper / ribbons / toner and reload if required, responding to print incidents;
• Candidate should have experience with Preventative Maintenance initiatives
• Perform preventive maintenance of client's assets (including inspection, basic testing, adjustments, cleaning, upgrading software/firmware, and arrange repair as necessary)
• Identifies, analyzes and repairs product failures, orders and replaces parts as needed
• Network device replacement/configuration
• Deploy equipment (including computers, displays, keyboards, printers, hand-held scanners, and other peripheral devices)
• On-site software support
• Maintains, analyses, troubleshoots and repairs computer systems, hardware and peripherals
• Tech must have a working knowledge of desktop/laptop hardware, software support, print drivers, and basic application support.

Experience

• Excellent communication skills, 3 years technical experience and CompTIA A+ certification is preferred.

Required Skills That Candidates Must Have

• Provide general IMAC services for client's assets Expectations
• Windows OS & Application Support, Dell Laptop/Desktop imaging and hardware experience

"TekWissen Group is an equal opportunity employer supporting workforce diversity."