It Assisstant Jobs

Req ID: 23400
Vacancy Type: Temporary
Contract Duration: until December 31st, 2023
Number of Positions: 1
Closing Date: 05/26/2023
Job Summary
The IT Tech Hub Assistant provides immediate support to clients during the core hours of operation, ensures adherence to corporate standards for asset control with regard to hardware provisioning and continuous development of processes and performance benchmarks, in order to maintain and improve technology usage and client services. Other duties include one-to-one support of staff for computers, mobile devices, A/V services and for on-the-spot repairs for peripherals, PCs and other devices.
Duties and Responsibilities

• Responding to questions, assisting clients, taking ownership of problems referred directly or by the IT Service Desk.
• Under the general direction of the Supervisor, IT Departmental Support, the successful candidate will:
• Assist clients with desktop computer problems as assigned by Supervisor of IT Departmental Support
• Assist IT Technicians with the Life Cycle maintenance of IT Assets.
• Perform other duties as required under the direction of Supervisor of IT Departmental Support
• Working in a team environment to resolve problems to the satisfaction of the client, updating support documentation, troubleshoot hardware and software problems.
• Dispose equipment under the direction of Supervisor of IT Departmental Support.
• Limited Active Directory rights (Password reset / join to Domain ONLY) *No access to delete from domain. Remote Control Access.
• Evening and Weekend work may be required to provide extended business hours support.

Skills And Qualifications

• Must possess excellent communication, organization, and administrative skills with a strong customer focus.
• Working knowledge of automated inventory control systems (Microsoft SCCM, ServiceNow, Active Directory reports, Virtual Environments) is an asset.
• Familiarity with desktop computer operating system, utilities and business application software is an asset.
• Familiarity with a wide variety of software including Microsoft Windows, Office Suite, Adobe etc.
• Graduated or completing a College/University program in Information Technology.

Hourly Rate/Salary: $ 31.75 - $ 42.34
Hours of Work: 35
Work Location: Civic Centre
Organization Unit: CPS/Departmental Support
Department/Division/Section: CPS/Corporate Services Dept , CPS/IT Division , Service Management
Non-Union/Union: Non Union
A Criminal Record and Judicial Matters Check (Level 2) or Vulnerable Sector Check (Level 3) will be required of the successful candidate, at their own expense, to verify the absence of a criminal record for which a pardon has not been granted.
We thank all who apply, however, only those candidates selected for an interview will be contacted. You can also check your application status in your candidate profile online.
All personal information is collected under the authority of the Municipal Act.
We are an Equal Opportunity Employer. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, the City of Mississauga will provide accommodations throughout the recruitment, selection and/or assessment process to applicants with disabilities. If selected to participate in the recruitment, selection and/or assessment process, please inform Human Resources of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.