It Support Specialist Jobs

MOBIS Parts Canada ("MPCA") is a technological leader in the automotive industry focusing on the distribution of parts for Hyundai Motor Company and Kia Motors. Through collaboration, ingenuity and a promise to provide safety and happiness to our customers, we are committed to constant evolution and the development of a variety of cutting edge technologies.

In approximately 40 countries worldwide, headquartered in Seoul, Korea, we have expanded our presence in Canada. Globally, MOBIS encourages individuals to take on new challenges and drive innovation. We strive to maintain a global competitive edge, based on product quality and customer value.

In 2016, MPCA transitioned to a newly built 550,000 sq. ft. facility located in Markham, ON (Canada) and we are building another new facility in Calgary, ON, in 2023. You will be joining us at a very exciting time as we build the foundation for our future.

Position Summary

Reporting to the Manager, Systems and Infrastructure, the IT Support Specialist provides technical support for a multi side fast pace Windows environment. This role is mostly onsite in Markham.

Key Accountabilities

• Account administration for AMOS system and other systems.
• Respond to employee inquiries and resolve technical issues in a professional and timely manner.
• Refresh hardware based on a 5 year cycle.
• Provide remote support for work from home users via chat, phone and email.
• Provide support for PCs/laptops, IP phones(Physical and soft phones) printers (Laser, MFP and thermal), network (wired and wireless), servers (Windows) and other systems.
• Assist new hires during the onboarding process.
• Participate in new infrastructure projects.
• Work with other infrastructure teams and third party vendors to support the environment.
• Provision and setup monitors, desktop and laptops for new users.
• Manage, asset tag, track and maintain inventory of all IT assets.
• Create documentation of the IT environment, IT process and technical instructions.
• Support onsite users in a multi site office (80%) and Distribution center (20%) environment.

Required Competencies

• Experience with mobile phones and tablets (Apple and Android).
• Experience working with distribution center technology (RF units, Aps, thermal printer, etc and Microsoft M365 environment considered an asset (Intune, SCCM, Azure AD, email etc).
• Strong knowledge of Microsoft Windows operating systems, Microsoft Office application (Microsoft Suite, MS Teams, Microsoft 365 cloud service) and other collaboration tools (Zoom, Teamviewer, other cloud application. etc).
• Exceptional troubleshooting and analytical skills (hardware, software, network, etc).
• Solid time management skills and working collaborative in a small tight knit team.
• 3 year experience setting up and troubleshooting cabling, LAN, WIFI and WAN networking.
• 5+ years' experience working as desktop support or Jr system admin in a Microsoft AD and Windows environment (Win 10 and 11).
• Exceptional customer service and communication skills.
• Understanding Korean language (speaking and reading) considered an asset.
• Post-secondary education in technology or related field is preferred.
• "Can do" and "get the job done right the first time" attitude working in a fast pace environment.
• Ability to handle stressful situation from start to resolution (dealing with customers and outages).
• Ability to think on your feet and take a proactive approach to resolving issues at the root cause.

Key Projects For 2023

• Laptop and monitor refresh.
• Wireless LAN controller and AP replacement project.
• Rolling out New android RF units.
• New site setup in Calgary.
• M365 evaluation in 2023, aiming for 2024 implementation.

You'll Get in Return

• A flexible, collaborative, dynamic, and fast-paced work environment with an award-winning employer
• Opportunities to participate in exciting company events
• And much, much more!
• Many opportunities for personal and professional development
• You and your family get amazing rates on our cars
• Competitive employer paid benefits and compensation package including company matched RRSP!

Mobis Parts Canada Corp. is committed to attract and retain a diverse team of associates and creating an inclusive environment. Mobis Parts Canada Corp. has accommodation process in place for employees with disabilities. Accommodations for disabilities in relation to the job selection process are available upon request. If you require a specific accommodation because of a disability or a medical need, or you would like to learn more about our Accessibility policies, please contact [email protected].